Arjun M. Email & Phone Number

Frisco, TX, US

Plano, Texas, United States

• Developed and maintained reusable Lightning web components, Apex classes, Unit Test Classes, Triggers, Controllers, Data Loader, and Workflows, resulting in a 30% increase in application functionality.
• Proactively researched and applied SFDC best practices and guidelines, leading to a 25% improvement in system productivity, scalability, and monitoring.
• Designed and executed complex integration solutions to connect Salesforce with various third-party systems and APIs, ensuring data synchronization and real-time information exchange.
• Demonstrated experience in deploying Omniscript from one environment to another, ensuring smooth transitions and maintaining data integrity during the migration process.
• Implemented and customized Sales Cloud to meet specific business requirements, optimizing the sales process and enabling effective lead generation, opportunity management, and sales forecasting.
• Extensive hands-on experience in integration, particularly adept in handling JSON and understanding the intricacies of integration within the Vlocity framework.

India

• Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval.
• Managed Salesforce security, ensuring ongoing maintenance and structured roles/profiles/permission sets/sharing settings, resulting in data security and compliance.
• Utilized Sales Cloud automation tools, including workflow rules, process builder, and approval processes, to automate sales processes, reduce manual tasks, and improve sales team productivity.
• Profound knowledge of Omniscript UI modification and expertise in building Vlocity custom Templates to align with specific business requirements.
• Created cases, contacts, leads by integrating Sprout with Salesforce as a part of social media integration Where connected Instagram, Facebook, Twitter.
• Enhanced portal functionality by migrating to the Community Cloud, adding features like chatter, employee portal, customer portal, and customer support community, improving collaboration and customer engagement.

India

• Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.
• Implemented Sales Cloud and incorporated the enhanced features as required to the business process.
• Involved in Working with Standard SALESFORCE features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, validation rules, Profiles, Roles, Reports and.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary
• Created Users, Roles, Public Groups, Sharing Rules and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.

Master'S Degree, Business Analytics, A

Bachelor Of Business Administration - Bba, Finamce, A