Arjun M. Email & Phone Number

Frisco, Tx, Us

Plano, Texas, United States

•Developed and maintained reusable Lightning web components, Apex classes, Unit Test Classes, Triggers, Controllers, Data Loader, and Workflows, resulting in a 30% increase in application functionality.•Proactively researched and applied SFDC best practices and guidelines, leading to a 25% improvement in system productivity, scalability, and monitoring.•Designed and executed complex integration solutions to connect Salesforce with various third-party systems and APIs, ensuring data synchronization and real-time information exchange.•Demonstrated experience in deploying Omniscript from one environment to another, ensuring smooth transitions and maintaining data integrity during the migration process.•Implemented and customized Sales Cloud to meet specific business requirements, optimizing the sales process and enabling effective lead generation, opportunity management, and sales forecasting.•Extensive hands-on experience in integration, particularly adept in handling JSON and understanding the intricacies of integration within the Vlocity framework.•Experienced with Vlocity platform capabilities, including Data Raptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, various cards UI framework and building Vlocity custom Templates.•Created FlexCards and build an OmniStudio Interaction Console to improve customer experience.•Used knowledge of Vlocity Omniscripts, Vlocity Data Raptors, Vlocity cards, Vlocity integration procedures, lightning web components, etc. Meeting with clients to determine business, functional and technical requirements and participate in application design, configuration, testing and deployment.•Developed and configured Sales Cloud features such as leads, accounts, contacts, opportunities, and sales dashboards, providing sales teams with comprehensive tools for managing customer relationships and sales pipelines.

India

•Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval Processes, Dynamic forms, Dynamic Actions, custom settings, Email templates, managed packages.•Managed Salesforce security, ensuring ongoing maintenance and structured roles/profiles/permission sets/sharing settings, resulting in data security and compliance.•Utilized Sales Cloud automation tools, including workflow rules, process builder, and approval processes, to automate sales processes, reduce manual tasks, and improve sales team productivity.•Profound knowledge of Omniscript UI modification and expertise in building Vlocity custom Templates to align with specific business requirements.•Created cases, contacts, leads by integrating Sprout with Salesforce as a part of social media integration Where connected Instagram, Facebook, Twitter.•Enhanced portal functionality by migrating to the Community Cloud, adding features like chatter, employee portal, customer portal, and customer support community, improving collaboration and customer engagement.•Automated quote creation using Apttus CPQ functionalities, reducing manual effort by 70% and accelerating the sales process.•Created a comprehensive data dictionary and field level mapping for Salesforce and Siebel CRM systems, enabling seamless integration and migration.•Developed custom reports and dashboards in Sales Cloud, providing sales teams with real-time insights into their performance, helping them make data-driven decisions and meet sales targets.•Implemented data quality measures, including pick lists, dependent pick lists, lookups, master-detail relationships, and Record Types, resulting in a 15% improvement in data accuracy.•Designed and deployed marketing campaigns, assignment rules, web-to-lead, and auto-response rules, resulting in a 25% increase in lead conversion rates.

India

•Involved in querying Salesforce tables using SOQL and SOSL queries using Force.com Explorer.•Implemented Sales Cloud and incorporated the enhanced features as required to the business process.•Involved in Working with Standard SALESFORCE features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation rules, validation rules, Profiles, Roles, Reports and Dashboards etc.•Customized page layouts for Opportunity, Contacts, and Accounts depending upon user profiles and created permission sets where necessary•Created Users, Roles, Public Groups, Sharing Rules and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.•Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.•Developed Workflow Rules, Validation Rules, Activities, Emails, and alerts to track customer related tasks.•Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.•Created related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Master'S Degree, Business Analytics, A

Bachelor Of Business Administration - Bba, Finamce, A