- Conducted user research to identify customer needs and preferences, which informed product development decisions to create a viable product.- Collaborated with cross-functional teams to define and refine product requirements, resulting in a 23% reduction in lead time.- Analyzed customer feedback to identify trends and opportunities for product improvement.- Developed a customer success strategy that increased product adoption to 78% by providing hands on training on the product.- Created wire-frames of UI, to keep it simple and user friendly for each user personas.- Brought down stakeholder meetings by 50% through effective streamlined progress documentation and communication.- Conducted user interviews and documented user flows to improve user journey with the product adoption.- Established and maintained relationships with key stakeholders and customers to ensure the product alignment with business objectives.- Established metrics by anlalysing the most used features, through surveys, anlaytics and user interviews.

- Inititated the ideation of the product and curated the features empathising with the end users’ pain points.- Developed user stories to communicate with the development team to build feautres in the product.- Spearheaded collaborative efforts to bring the product to market.- Collaborated with sales and marketing teams to launch product on time.- Managed product demonstrations and testimonials for performance evaluation.- Liaised with clients to better understand business needs and current market landscape and contribute to - - Account Management and Service Management to mitigate with downtime.- Provided technical assistance to client with device management applications to reduce the downtime with the products and troubleshoot the same remotely.- Maintained positive vendor relations to build strong partnerships.- Assessed costs and estimated production capabilities to evaluate economic viability.- Consulted with buyers to determine projected demand for product and services.- Developed product documentation to communicate about the product and features.

-Completed tasks while providing safe working conditions, staying on budget and meeting project deadlines.- Managed the product Clevertouch IFP and received advanced training from the factory in UK and subsequently visited Sweden to receive an advance training on an Edu Software called Snowflake to provide support as efficiently as possible.- Identified technical risks within managed projects.- Created and maintained reports and records for each project.- Evaluated reported incidents on site, take complete ownership and prepare the documentation of the incident and provide support to the customer with respect to the SLA.- Evaluated change requests in response to out-of-scope work activities.- Delivered concise instructions to technical team to maintain quality control.- Led engineering teams to successfully complete projects on time and within budget.- Programming of control interfaces for the system proposed with a platform and designing for the same- Provided technical assistance and customisations to the interfaces as per the client's objective for customer satisfaction.- Preparing time bound milestones to complete the project on time through effective team management.- Ensured the Annual Preventive Maintenances are conducted in timely manner as a preventive measure to mitigate with downtime, and plan any services/troubleshooting accordingly.

- Responsible for presales of AV products consisting of projectors and audio systems.- This also includes making virtual presentations to customers on available solutions.- Drafted documentation detailing design requirements and technical specifications.- Evaluated project feasibility based on material, equipment and labor expenses.- Coordinating with the technical team on execution of solutions.- Monitoring, supervising and assisting during installations when warranted.- Designing huddle spaces for conferencing solutions.

- Handled customers through telephony and check up on cases/incidents raised up to TIER 2 and did follow ups, thereby assuring quick fix and customer satisfaction.- Remotely try fixing customers’ issues with certain tools and retain the broadband’s point of sale performance.- Sent out engineers to the customers’ premises against incidents reported.- Had conversations with particular department(s) regarding the issue(s).- Provided the end user with incident reports and status notifcations on the issues through regular outbound calls to ensure inclusion of the end users in the whole process.- Taken ownership of cases and followed up through the escalation chart for severe cases to get the right status updates from coaches and team leaders.