Arjun Mahant Email & Phone Number

Kitchener, On, Ca

Kitchener, Ontario, Canada

· Greet walk in clients as well as answer and direct incoming calls;· Distribute, action, and sort incoming mail;· Order and manage inventory of office supplies as required;· File all documentation accordingly while exercising a high level of confidentiality;· Provide support with expense reporting as required;· Other tasks as required.

Ahmedabad, Gujarat, India

• Proactively answered admission inquiries via phone, email, chats and provided consultation, took follow-ups and scored 95% on customer satisfaction surveys consistently• Issued and validated temporary guest parking permits• Gathered invoices, statements, reports, personal details, documents and information from employees, other departments and clients • Entered and updated information into relevant databases and ensured data is backed up• Expertise in data entry by typing 60 words per minute accurately, efficiently• Corrected errors and organized information by creating accurate spreadsheets • Wrote and distributed email, correspondence memos, letters, faxes, forms• Filed, maintained and organized original student records and documents by using printers, scanners• Troubleshot software and hardware issues on college campus• Achieved monthly and annual admission targets by filling up seats before competitors and upsold seats• Organized and scheduled appointments, planned meetings and took detailed minutes• Coordinated with service technicians and ensured timely resolution• Trained 3 assistants with all administrative duties

Commerce, Tx

Identified, gathered, documented and elicited requirements for securing speakers to present topics beneficial to the organization resulting in increased average audience participation and attendance of 67% Performed gap analysis to identify and develop a program that benefits the organization's meeting topics and address the professional development needs of the members thereby resulting in increased new memberships of 80%Awarded 'member of the month' 3 times

Commerce, Texas, United States

Led a team project focused on Intellectual Property (IP) and their valuation methods based on traditional, non-traditional, and advanced approaches using Waterfall Project Management methodology.• Identified, gathered and elicited requirements from client and utilized requirement traceability (RTM) and RACI matrixes to manage and keep track of project deliverables• Conducted gap analysis to reach 'to-be' (future) state from 'as-is' (current)• Built models and performed financial analysis in MS Excel using statistical methods and real-world industry datasets to derive actionable insights for make vs buy decision• Created data-driven reports using Tableau and carried out client presentations using engaging storytelling techniques.

Ahmedabad, Gujarat, India

• Proactively answered admission inquiries, took follow ups and provided consultation with financial plans along with focus on closing the sale and scored 95% consistently on customer satisfaction surveys• Assisted users with the use of application or corrected errors, issues they may encounter while connecting remotely; wifi, internet diagnosis, VPN setup or connection issue• Provided support with technical issues such as re-installing operating system and necessary apps• Offered excellent customer service and upsold management quota admission seats (1.5x tuition amount) • Brought google ratings up from 3.2/5 to 4.2/5 by leveraging college students’ feedbacks and reviews• Drafted correspondences and other formal documents • Responded to calls, chats and emails in accurate and timely fashion• Implemented best data entry practices by validating data and reduced errors by 33%• Expertise in data entry by typing 40 words per minute accurately and efficiently• Led QR code and social media campaigns for better target audience reach and filled admissions faster• Helped front reception and admissions staff in filing, photo copying, faxing, emailing, phone calling and other ad hoc administrative activities

Dallas/Fort Worth Area

Worked as a part of a team to pack food in the assembly line by interchanging various roles and carefully listening to the given instructions and goals thereby increasing the packaging efficiency by 22% and saving packaging time of 45 minutes/day

Ahmedabad, Gujarat, India

• Proactively answered admission inquiries, took follow ups and provided consultation with financial plans along with focus on closing the sale and scored 95% consistently on customer satisfaction surveys• Assisted users with the use of application or corrected errors, issues they may encounter while connecting remotely; wifi, internet diagnosis, VPN setup or connection issue• Provided support with technical issues such as re-installing operating system and necessary apps• Offered excellent customer service and upsold management quota admission seats (1.5x tuition amount) • Brought google ratings up from 3.2/5 to 4.2/5 by leveraging college students’ feedbacks and reviews• Drafted correspondences and other formal documents • Responded to calls, chats and emails in accurate and timely fashion• Implemented best data entry practices by validating data and reduced errors by 33%• Expertise in data entry by typing 40 words per minute accurately and efficiently• Led QR code and social media campaigns for better target audience reach and filled admissions faster• Helped front reception and admissions staff in filing, photo copying, faxing, emailing, phone calling and other ad hoc administrative activities

Mesa, Arizona, United States

• Gave rates lower than the competition which directly resulted in increased average monthly profits of $701, increased customer retention by 33% and customer satisfaction up from 66% to 85%• Assisted team members and manager during busy check-in and check-out times and in other ad hoc projects as and when needed• Actively listened to guest complaints and resolved them by offering best solutions through a clear and concise plan of action

Chicago, Illinois, United States

Mentored kids and young adults by helping them with their math homework resulting in '20%' increase in their Math score on their testsTaught them how to build effective resumes and apply for jobs on indeed, LinkedIN etc. which resulted in '10' kids getting a job right after high school and also helped '20' kids with their SAT prep and college/university applicationsMentored and taught high school kids some basic computer skills like getting familiar with Windows OS, Mac OS and MS Office (Word, Excel, PowerPoint, Outlook) resulting in '5' kids getting better jobs than their fellow classmates

Master Of Science - Ms, Business Analytics, 3.8

Activities and Societies: VP of Programs, International Institute of Business Analysis (IIBA) - TAMUC Chapter Responsible for securing.

Master'S Degree, Finance, General, 3.8

1. Made it to the Dean's List in Fall 2017 and Spring 2018 2. Coursework in Financial Management, Investments, Derivatives, Financial.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: DePaul Fest 2012, South Asian Student Association.

Bachelor'S Degree, Aeronautical Science

Activities and Societies: Delta ChiMember of ISA (Indian Students Association), Delta Chi