As a Rooms Division Manager at W Hotels, I oversee the front office, housekeeping departments, ensuring the smooth and efficient operations of our luxury resort. With over 12 years of experience in the hospitality industry, I have a proven track record of delivering service excellence, quality standards, and guest satisfaction, which align with the mission and vision of W Hotels, to create a unique and inspiring environment for our guests and associates.I have developed and honed skills in hospitality industry, resorts, hospitality management, and guest satisfaction, which enable me to lead a team of 80 associates, manage a large inventory of rooms and villas, and resolve any issues or challenges that may arise. I am always eager to learn new things, embrace challenges, and collaborate with others to achieve our goals. I value diversity, inclusion, and innovation, and I strive to bring these values to my work every day.