Arjun Menon Email & Phone Number

Bengaluru, Karnataka, India

Business Intelligence/Analytics

Greater Bengaluru Area

•Leads a 12-member global data engineering & analytics delivery team, drivingthe analytical goals to achieve VMware's customer success objectives•Spearheads the data products/services critical to executive business reviews,compensation planning and customer health charters.•Owns key stakeholder relationship management and achieving operational efficiencies.Key achievements•Managed the roll out of 8+ data products with 1000+ user adoption, usingdichotomous datasets running into millions of datapoints.•Insights from these products generated $50M+ renewals and helped convert~$30M worth of new opportunities•Collaborated with 5+ teams with varied perspectives to define the data architecture,security and governance policies for Customer Success Datahub.•Created a one stop shop for program tracking using Confluence and Jira, saving2.5 hours/week of senior leadership time spent on status calls.•Reduced service escalations by ~8% using a predictive early warning model•Reduced time to insights by >30% and eliminated multiple sources of truththrough creation and execution of data governance policies.•Led a project that helped convert ~$1.5M worth of expiring subscription creditsto revenue, working with business leaders from Sales, Finance and Product teams.Awards•At your best Award from VMware Customer Success Operations team, 2022 fordelivering exceptional business insights during FY22 – Q2•Invited as keynote speaker to ‘Women who Code’ seminar, FY22•Functional MVP Award from Enterprise Data & Analytics leadership, FY21

Bangalore

•Responsible for consultative delivery and sales support – Led analytical deliverableswith focus on healthcare/life sciences, ecommerce and FMCG•Led small teams of 4-5 analysts from tier 1 B schools on various engagements.Key achievements•Built a novel pharma product effectiveness AI model using real world data,savingproduct marketing costs by ~20%.•Built out the as is and to be operating model for a leading pathological serviceprovider, working through 5+ client workshops (attended by 100+ invitees)•Executed a digital analytics study resulting in net sales of 40% through ecommercewithin the 1st year of ecommerce launch for a medical devices companyAwards•Client excellence award from Accenture consulting leadership, FY20•Represented Accenture at the American Diabetic Association Business Conference,as an SME on analytics using real world data (RWE)

Bengaluru Area, India

•Delivered analytics solutions for Retail and BFSI clients as part of IBM's Digitalanalytics practice.Key achievements•Saved ~$100,000 worth of credit default by creating a risk propensity model fora leading bankingclient.•Authored a novel technique using IBM Watson personality analyzer for identifyingthe right brand ambassador, helping win a deal worth ~400K with a leadingeducation services provider.•Delivered a target campaign management model for a leading financial servicesprovider - utilized IBM Social analytics tools, multichannel campaign managementsolution and data science models.Awards•Emerging star Award from IBM India leadership, FY15

Greater Jakarta Area, Indonesia

•Delivered research driven analytics projects across industries using both qualitativeand quantitative research – conducted focus group discussions, A/B testsfor product quality assessments, net promoter score studies, advertising campaigneffectiveness and product placement studies.

Master Of Business Administration (M.B.A.), Marketing And Operations Management

Activities and Societies: Organising Committee head of Calicut Mini Marathon, an event attended by major international and national.

Certificate In Data Driven Consulting, Business Statistics

Bachelor Of Technology (B.Tech.), Production Engineering, 8.73/10

Activities and Societies: Treasurer-Club Mathematica, Mathematics Interest Club Founding Member- Social Engineering Forum Event Manager.

Science

Activities and Societies: Bharat Scouts and Guides, National Adventure FoundationNational topper in Physics (CBSE 12th Exam), Cultural.

Master Of Business Administration - Mba, Business Administration And Management, General, 3.0

Activities and Societies: Calicut Marathon Organizing committee