Maintained accurate records and logs of building activities and events with attention to detail and organization. Provided exceptional customer service to enhance the residents' experience. Utilized various technology systems to manage and maintain records of resident accounts and building activities. Responded to emergencies and security incidents, demonstrated critical thinking skills, and resolved issues appropriately. Coordinated with local law enforcement and emergency services to collaborate with others and find solutions to complex issues. Learned from failures to improve performance and continually strove to improve yourself and the organization through growth and development. Prioritized tasks and managed time effectively to ensure coverage of all shifts and efficient delivery of services. Delivering high quality projects while adhering to the project timeline and budget Built strong relationships with residents, understood their needs and goals, and connected them with the appropriate resources to achieve them.

Effectively manage 60+ inbound calls from potential clients every day, and proactively reach out to 20+ clients who have expressed interest in discussing Insurance options.Offered personalized solutions to clients based on their needs and preferences, using a consultative approach to sales.Consistently achieve sales target while adhering to quality and compliance standards on a monthly, quarterly, and annual basis.Assist in promoting various marketing/sponsor campaigns to generate leads and drive sales.Act as the voice of the customer by gathering feedback and suggestions and sharing them with the team to enhance service and product offerings.Analyzed client’s current insurance policies and recommended additional coverage resulting in a 15% increase in policy premiums and 10% increase in cross-selling opportunities and renewals.Successfully surpassed sales targets of 15+ policies every month through referrals and field sales.Expanded client base through 50+ cold calling every day and follow-ups, displaying strong interpersonal skills.