Experienced in email support With a proven track record in gaming customer support, I excel in resolving issues and ensuring player satisfaction. Skilled in email correspondence and troubleshooting.

• Initially worked as a freelance invigilator (August 2017-December 2020) and went on to become freelance Paper-delivered IELTS till date• Complete knowledge of the organization policies and adhere to them completely.• Ensure the tests are delivered with prescribed standard for customer service,security and administration.• Ensure all test day material is handled securely and confidentially.• Actively monitor the candidates and staff/invigilators during the test and make surethere is no violation of the listed conditions.• Report any incidents, security breach, emergencies to the appropriate British Council staff.

• Working as a freelance (December 2020 - till date) Paper-delivered IELTS in IDP Australia.• Complete knowledge of the organization policies and adhere to them completely.• Ensure the tests are delivered with prescribed standard for customer service,security and administration.• Ensure all test day material is handled securely and confidentially.• Actively monitor the candidates and staff/invigilators during the test and make surethere is no violation of the listed conditions.• Report any incidents, security breach, emergencies to the appropriate IDP staff’s.

 Managing whole Store and handling staff of 4. Keeping store running and maintaining inventory. Training staff and improving their abilities and helping with visual merchandising.