Arjun Pushpanathan Email & Phone Number

North Ras Al Khaimah, United Arab Emirates

United Arab Emirates

Ras Al Khaimah, United Arab Emirates

Ras Al-Khaimah, United Arab Emirates

• Managing a portfolio of customers and executing the order to cash process, starting from the customer orders until the invoice generation and cash collection.• Advised, amended and negotiated export letter of credit for a portfolio of customers, providing excellent customer service.• Time to time coordination with logistics suppliers, sales team, quality control team, finance department, production team.• Setting up, updating and maintaining accurate customer master and other records in SAP and ensuring the data entries are performed timely and accurately.• Maintaining an accurate and up to date price list that is used for every order/enquiry.• Follow up and review the monthly production plan to ensure that the glass order will be available for shipping according to the customers’ delivery schedule.• Gaining deep knowledge of the structure and internal procedures of the external customers, in order to provide excellent service, support and being the key contact for all customer invoice inquiries, deal with customer claims and ensure correct and daily mailing of invoices.• Coordinate and deal with chamber of commerce, customs department, bank, ministry of foreign affairs dubai, consulates, ministry of economy, dubai trade related to the processing of permit, attestation and legalization of shipping documents.• Solving all the customer service and logistics related issues by identifying the source of the problem & using proactive approach to prevent it from recurring.• Communicate the order process development and shipping details to the customers to maximize the customer’s satisfaction.

Dubai, United Arab Emirates

• Ensuring smooth and error free export of finished goods and scrap.• Taking quotation from freight forwarders and coordinate to book and place containers as per the loading schedule, making shipping documents.• Track the movement of materials and coordinates distribution of finished goods in Europe with 3 PL service provider. • Preparation of export documents.• Preparing cargo details and updating the same in ware house tracker for stock, call off & sailing overview.• Preparing daily, weekly and monthly dispatch and planning reports.• Preparing call off documents upon receiving Call off / PO from customers.• Prioritizing the customer request of urgent shipments on the basis of actual need and as per the process.• Raising return material note for customer returns.• Check and monitor the stock availability in 3 PL ware house and instruct & monitor the FIFO at warehouse.• Preparations and PO creation for the services received by transporters, freight forwarders and 3PL service provider.• Coordination with stores department for creation of GRN.• Coordinates with accounts department for following up for overdue payments as well as giving information to the shipping agents.

India

• Plan, organize and manage the inbound and outbound operations of flipkart.• Setting up of customer accounts in system.• Managing and mobilizing the team members as per the necessity and priority of job according to management. • Preparing stocks profile reports on the daily, weekly and monthly basis.• Coordinate with work-team mates activities and have a team spirit to work.• Leading a team in a very competitive and high pressure work environment.• Meeting the sellers to review the services and process flow for betterment and mutual benefit.• Negotiation and liaison with transport companies for effective movement of shipments.• Coordinates with accounts department for following up for overdue payments as well as giving information to the transporters.• Responds to client enquiries, general information, grievances.• Liaising with transport operations and warehouse operations in order to provide regular updates to the customer on the status of shipments and for the timely receipt of PODs.• Coordinates shipment arrangements together with the dispatch team to ensure shipments are scheduled for pick up, loading and departure to final destination and that they are on time.

Bachelor Of Commerce (B.Com.), Finance, General, 65%

Activities and Societies: • Represented Kerala State in Sub-Junior National Volley Ball Championship in the year 2004-05. • Bagged Second.

Master Of Business Administration (Mba), Finance, General, 60%

Activities and Societies: • Represented Visveswaraya Technological University Team in South Zone Inter University Volley Ball Championship.