As a dedicated Customer Success Specialist with over 3 years of experience, I excel in customer relationship management, product support, and upselling. At BYJU'S, I onboarded new customers, managed software access, and ensured retention and renewals. I am passionate about driving student success through mentoring and motivation.I utilize various communication channels to train and support students, enhancing their engagement with the curriculum. I also develop retention strategies, provide constructive feedback, and boost revenue through upselling. I maintain detailed reports on sales achievements and conversions.Previously, at DSK Online Store, I managed operations and customer relations, handled procurement, and ensured customer satisfaction through efficient order fulfillment.I am committed to building strong customer relationships and driving growth through innovative strategies and exceptional service.
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Learning Experience ManagerBhanzuBengaluru, Ka, In -
Learning Experience ManagerBhanzu Jun 2024 - PresentBengaluru, Karnataka, India*Experienced Learning Experience Manager at Bhanzu specializing in retention and refund strategies. *Skilled in designing engaging learning experiences tailored to diverse learner needs, implementing effective retention initiatives, and managing refund processes to ensure customer satisfaction and compliance.Proficient in CRM, data analysis for optimizing engagement, and adept at communication, negotiation, and e-learning platform management. *Strong in problem-solving, decision-making, quality assurance, and fostering collaborative team environments to achieve organizational goals. -
Student Success SpecialistByju'S Nov 2021 - Apr 2024Bengaluru, Karnataka, India*Encouraging customer acceptance of the product, boosting engagement and usage, and mentoring students to learn effectively.*Leveraging multiple communication channels (call, chat, video) to mentor and engage with students and parents.*Driving student’s academic and extra-curricular success and performance through constant motivation and counselling.*Developing, implementing and maintaining retention and transition strategies for assigned programs.*Presenting positive reinforcement and constructive feedback towards student success. -
Business Development And Customer Success OfficerDsk Online Store Apr 2018 - Jun 2019Chennai, Tamil Nadu, India*Managing overall operations and customer relations.*Understanding customer requirements and managing order fulfillment.*Handling procurement, purchase and vendor management.*Assigning delivery agents and ensuring customer satisfaction.
Arjun Rajan Education Details
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Orient Flights Civil Aviation AcademyAviation Ground Handling -
D G Vaishnav CollegeAccounting And Finance
Frequently Asked Questions about Arjun Rajan
What company does Arjun Rajan work for?
Arjun Rajan works for Bhanzu
What is Arjun Rajan's role at the current company?
Arjun Rajan's current role is Learning Experience Manager.
What schools did Arjun Rajan attend?
Arjun Rajan attended Orient Flights Civil Aviation Academy, D G Vaishnav College.
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Arjun Rajan
Global Marketing Lead - Esg & Csr @ Infosys | Branding, Advertising, CommunicationBengaluru -
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