Oversee guest check-in and check-out processes, ensuring efficiency and accuracy with proper feedback from guest. Handle guest inquiries, requests, and complaints, resolving issues in a timely and satisfactory manner. Supervise the front desk team and ensure smooth operations during shifts. Coordinate with other hotel departments to ensure guest needs are met. Monitor and maintain the hotel's reservation system, ensuring accurate and up to date information. Train and mentor front desk staff, providing guidance and support as needed. Assist in the development and implementation of front office policies and procedures. Conduct regular inspections of the front desk area to ensure cleanliness and organization. Prepare reports and analyze data related to front office operations and guest satisfaction. Stay updated on hotel services, facilities, and promotions to provide accurate information to guests. Responsible for planning and executing the training calendar for team members. Ensure smooth functioning of Front Office Reception, Cashier,Telephones, Guest Relations, Guest Satisfaction & Conflict Resolution. Performing daily checks against Room Rates, Inventory & taking care of reservations. Updating the Booking on the software system. Improve the monthly volume of business through up selling,suggestive selling, etc. Analyze guest comments for better satisfaction. Design and Develop new processes for enhancing guest satisfaction.

Coordinating with the team on regular basic for job responsibilities.Replacing manager on shift and taking handover.Handle walked guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant managers.Handling Check-ins and Check-outs. Maintaining Log Book, Handling cash & C-forms. Maintaining guest relations. Handling reservations. Managing and updating online portals. Handling guest complaints & Resolving the issues. Corresponding to emails/confirmations. Ensure the security of the hotel, its guest and visitors through regular checks and patrols throughout the night in conjunction with set procedures. Meet and escort all arriving VIP’s during day/night ensuring that their needs are satisfied. Conduct property rounds and prepare the Manager on Duty Report.

Proper check-ins from welcoming of the guest to escorting the guest up to the room. Coordinating with the team on regular basic for job responsibilities.Proper knowledge of room categories, amenities, room locations, product knowledge etc. C-form registration. Ensures smooth & quick check-out with proper feedback from guest. Proper handover of logs, cash, master keys. Awareness of safety & emergency measures. Improvement in necessary work areas as & when required. Night Auditor.

Welcoming Guest. Handling Check-ins and Check-outs. Handling cash & maintaining Log Book. C-form registration. Night Auditor.