Worked on minimising the dashboard issues with UAT, additionally managed the refund evaluation team ensuring the high level data accuracy and escalated the under performing educators to training team thereby reducing student churn

Gained deeper understanding of ongoing dashboard/pay related issues of the educator and coordinated with tech team to help them solve root cause of the issue by timely reporting and creating RCA

Onboarded partnerships to razorpay dashboard while ensuring they adhere to company policies along with the legal documentation