•Draft repair orders noting issues, causes, repairs, services needed, acquire approval signatures andenter into the service database.•Interpreting customer service requests with direct coordination with technicians.• Successful in converting estimates of technicians into final products for customers.•Possess knowledge and experience in customer service, scheduling, and administrative duties.•Assist customers with their automotive needs through comprehensive service recommendations andexplanations.•Proficient in operating and updating an automotive service database, as well as using a widevariety of office equipment and software.•Maintain a high level of customer satisfaction by providing accurate information, timely servicerecommendations, and follow-up.•Verify warranty and service contract coverage by examining records and explaining provisions andexclusions to clients.•Control the cost, part consumption, TAT, and quality.•Managing timely data collection to update operational metrics, achieve productivity targets,eliminate errors, and deliver excellent customer service.•Resolve customer issues compassionately.Supporting the RSA team.•Finding new customers and marketing the dealership services.•Scheduling appointments and vehicle pickups and drop off.•Taking in policies like Roadside assistance , flexi plans and extended warranty for businessdevelopment.•Pursuance of Periodic maintenance service (PMS) on behalf of customers for smooth relationship inbusiness.•Cold called customers to build a lead database.Chased overdue payments and distributed invoices for up-to-date accounting.•Welcomed people as they entered the facility and ascertained their needs by asking open-endedquestions.•Implemented promotional campaigns for seasonal services, driving uptake and increasing workshopbookings.

• Processing warranty paperwork in a timely manner for each branch.• Ensuring proper documentation for all warranty paperwork.• Reconciling warranty receivables with payments according to the appropriate accounting schedule.• Resubmitting rejected claims or obtaining authorization to write them off.• Tracking warranty parts by tagging them with repair order number, date of replacement, anddisposal date.• Arranging shipment of parts to the factory or distributor, or disposing of them.• Filing and maintaining all service records as required by the validator.• Staying informed of all factory recalls and bulletins.• Assisting the technical team in filing fields for research and development purposes.• Managing daily reports and meetings on warranty claims, analyzing the monthly claim budget, andpreparing presentations required by the factory or distributor for warranty approval.• Leading the warranty team and visually analyzing parts submitted for warranty claims.• Managing the sending of defective parts back to Ford through quotations.

•Started as a graduate engineer trainee at TVS Sundaram Clayton Limited in Chennai, progressing toquality control engineer• Gained expertise in automotive processes such as RAMP UP and handled data collection, tests, andquality assurance.•The company serves customers such as Daimler, Wabco, Cummins, DAF, Hyundai, BMW, andVolvo.•Responsibilities included training production personnel, reviewing engineering drawings,conducting product quality analytics, managing records, and developing vendor relationships.•Have a proven track record of ensuring product quality and compliance with industry standards.•Develop vendor relationships for better productivity.•Manage all order payment and stock.

• Managed sales and technical support for a major vehicle dealership in South India.•Handled vehicle condition evaluations.Demonstrated a consistent track record of meeting or exceeding sales targets.•Skilled in building strong customer relationships and closing deals.•Developed and executed sales strategies.Managed and maintained sales pipeline, tracking progress and ensuring timely follow-up.•Negotiated and closed sales deals to meet or exceed sales targets.•Test drive coordination , pricing and financing discussion.