5 Years experience in QSR and fine dine Restaurants, worked companies:- Cafe coffee day , coffee day Pvt limited , one of the popular QSR brand in the world and Asia largest coffee chain, Paradise world favourite biryani , paradise food court pvt.ltd , one of the popular fine dine multi cousin restaurant in India,The ultimate responsibility for safeguarding the financial success of a specific outlet and maintaining the reputation of the company and implementation of policies and procedures in accordance with the mission, core values, and purposes of the organisation.ESSENTIAL DUTIES & RESPONSIBILITIES :- Operational management: organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness;- Financial management: planning and working to budgets, maximizing profits and achieving sales targets set by head office, controlling takings in the cafes.- People management: recruiting new staff, training and developing existing staff, motivating and encouraging staff to achieve targets, coordinating staff scheduling- Working to ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations.- Ensuring high standards of customer service are maintained;- Implementing, and instilling in their teams, company policies, procedures, ethics, etc;- Handling customer complaints and queries;Knows audit policy , FSSI policy ,ISO policy,and hygiene policy ,Stocks audit cash audit and quality audits as per the company SOP,- Preparing reports and other performance analysis documentation;- Knowledge, skills & abilities:- Well versed in MS Office and Intermediate excel skills- Interest to learn new system/tools/processes- Ability to work under pressure with stringent deadlines- Team player- Ability to maintain flexibility and openness in a rapidly changing environment