Arjun Shrivastava Email & Phone Number

Mumbai, Maharashtra, India

Handling and maintaining multiple accounts around the globe to provide support for Uniserve Product.Analyse business requirements and develop solutions for business operations. Working closely with Development team to ensure the system is developed to meet the business requirements. Responsible for monitoring the health and availability of the product. Conducting proactive health checks and take necessary action in case of any issues observed.

Indore, Madhya Pradesh, India

Toubleshooting of the Incidents and escalating and assignments to the L3 team for the issues which required high level analysis.Provided necessary guidance and support to team for unknown and repetitive issue raised by Business Team. Proactive monitoring of the system's health using different monitoring tools like Control-M, inhouse tools to avoid any downtime for the application.

Indore, Madhya Pradesh, India

Provided Support for Application and its related issues. Proactively monitoring of Mails, Chat queries and acknowledging the issue and provide the support.Preparing daily, weekly, biweekly and monthly reports and sending out to different stakeholders. Running daily activities scripts and health checks in the system.

Bachelor’S Degree, Information Technology

High School, Maths,Physics,Chemistry And Bio

Activities and Societies: Participated in divisional level sports compositions.