Deputy Manager
CurrentHardware Support: Replace faulty part and repair. (Laptop, Desktop, Printer Etc.)• Mailing Client configurations and support for Office 365 and Zimbra Users on End user devices.• Software Installation and Troubleshooting. (Corel, Adobe, 3D Max, CampuGst, Tally Campu TDS and Other Business Application, SAP Client).• Physical Monitoring of Servers, UPS, Camera’s and Nagios.• Ticket locking and ensure early restoration of Internet and MPLS Links.• L1 Support for Avaya, VC, UPS, Printers, Projector, Wi-Fi.• Supports the implementation of Security Policy on End user systems.• Password Management and Email Configuration of Office 365 and Zimbra.o Email ID Creation, Email Block, Email Deleteo DL Creation, Updation and deleteo Email Quota Managemento Configured shared mailbox and calendar o Spam Mails.• ID Creation, deletion and Password reset in Active Directory • Laptop/ Desktop OS Recovery Management.• Support for One Drive for Business, Microsoft Teams and Skype for business and Lync.• L1-L2 Management of Active Directory Forti EMS/ Antivirus Server, WSUS Server.• Knowledge of FortiGate (30D,30E,200E).• Guest Internet Access and L1-L2 troubleshooting for SSL VPN. • IT Asset Management.• IT Asset movement inside the Crystal Branches/ Offices.• Vendor Coordination for Tech Support.• End User’s Data Backup and Handover.• Avaya Devices Backups and Avaya Server Backup.• End User’s Technical Support.
