As a Customer Service Representative at Woodside Square Cinemas, I provide excellent service to customers, handle inquiries and complaints, and process tickets and concessions. I have been working in this role since Mar 2022, and I enjoy interacting with people and ensuring their satisfaction. I am also pursuing a diploma in Computer Systems Technician at Seneca Polytechnic, where I am learning how to install, configure, and maintain computer systems and networks. I have a strong interest in server administration, Python programming, and systems management, which I developed during my previous experience as an Associate System Administrator at Cyber Prism Software Solutions. There, I worked with a team of IT professionals to support the development and deployment of software solutions for various clients. I have a bachelor's degree in Computer Application from Nirmala College, Muvattupuzha, where I gained a solid foundation in computer science and software development. I am passionate about learning new technologies and applying them to solve real-world problems. I am also committed to delivering quality work and exceeding expectations. My goal is to advance my career in the IT field and contribute to the innovation and growth of the industry.