Arjun Vasanthakumar Email & Phone Number

Kerala, India

Coordinate with Level 1 technical support specialists to take over calls and emails. Assist MDM settings.Perform a variety of network problem analysis and monitoring tasks, monitor network management system and respond to user needs and quires using service now ticketing system.Assemble, image and configure client workstations, laptops and servers. Use Active Directory to organize company's users and computers. Virtual machine installation and configuration. Access software updates, drivers and FAQs on the internet to aid in problem solutions. Perform onsite and remote tech support troubleshooting of hardware, software and networking issues for various clients. Keep track of DNS servers.Monitor central ticketing system to ensure timely resolution of issues and other duties as assigned by management. Prepare documentation of every services for future references. onboarded and trained all incoming junior tech support specialists.Responsible for accurately tracking incoming and outgoing products, will use computer software and other technologies to tag items with price information and location. Filter down on servers and SQL databases to see its uses. Perform SQL system updates. Also will have to report all shortages and deficiencies to the Inventory Manager.

Montreal, Quebec, Canada

Provide timely technical support(24x7) and problem resolution to employees via phone or email and other tool of communication. Maintain timely and accurate records of problem solving within the IT ticketing system.Resolve Microsoft Windows operating system and Office 365 related issues.Diagnose and resolve minor network issues.Resolving hardware issues with laptops/desktops, Printers, hand wireless devices and label printing issues.Installation and upgrades of new hardware and software to the client environment.Assist with technical planning and support for upgrades, new applications and system integration.Providing technical support on enhancement of Pc hardware's and software's, security badge access, security cameras and LAN/WAN and TCP/IP networks. Providing training to employees on procedures/systems.prepare and meter ongoing mail for scheduled pickups and Preparing status reports, network summaries and documentation as requested.

Toronto, Ontario, Canada

It was part of internship program of the ADC studies in Canada mainly focused on networking and security projects of company.Supervising the LAN,WAN networks, TCP/IP, DHCP. Maintaining DHCP,DNS queries. Assist technicians with installation.Maintaining records of client’s information systems. Use of AD for user information and update.Documentation of the company projects. Active use of Disk management for data storage.

Work at the warehouse site in Montreal. Mostly doing the duties like sourcing materials and checking and making reports for clients. I also helps to keep the staffs motivated and focused. Work at the warehouse site in Montreal. Mostly doing the duties like sourcing materials and checking and making reports for clients.I also helps to keep the staffs motivated and focused.

Canada

Aec, Network And Security

Graduated in program in network and security in 2021

Bachelor Of Technology - Btech, Electronics And Communication Engineering