Arjun Gupta Email & Phone Number

Dubai, United Arab Emirates

Stint 1: Talent Management - Working with the talent management team to create synergies between data and HR Strategy for high potential employees and senior positions across GCC.

Banglore

Interned at Aditya Birla Fashion Retails Limited under Aditya Birla Group Internship Program.- Handled the end-to-end conceptualisation and execution of the Saarthi: Sales Mentorship Program- The mentorship program is projected to reduce the catch-up time of fresher sales executives from 7.2 months to 5.1 months.- Program planned to push the productivity metric (Hit Rate) from ~150 stores/SalesExecutive to ~180 stores/Sales Executives.- Launched the program in the presence of the National Sales Head and HR Head all across the nation in the presence of 300+ members of the sales team.

Mumbai, Maharashtra, India

• Managed $95bn (market cap) client’s entire agreements & contracts management portfolio by leveraging 6 apps• Managed a team of 6 FTE responsible for the functioning of 6 internal apps having a DAU/MAU of 2000/8000• Liaised regularly with 6 client CXOs to understand their objectives behind the products and discuss improvements• Recommended 56 application features enhancements to cut down user pain points to the client IT leadership• Drafted 48 articles to resolve user issues by analyzing past data and singling out user personas & associated stories

Mumbai, Maharashtra, India

• Generated $30,000 in revenue and saved 960 FTE working hrs annually by leading initiative to automate a process• Led 100% reduction in TAT by designing a fully automated report generation tool saving 30 minutes per user• Achieved 28% reduction in average query resolution time by developing solution flowcharts for common queries• Attained a 12% reduction in user queries by carrying out RCA on past ticket data and one-to-one user interviews

Mumbai Area, India

-Identified user pain points using product usage statistics and pitched changes in the platform to increase product adoption by 32%-Worked on providing solutions for improving the market visibility of Cogoport and Customer Retention on Cogoport online platform using Search Engine Optimization and persona targeted advertising.-Devised and Pitched Go to Market strategy for Nashik and Indore region-Handled operations of 46 shipments priced over INR 8 Crores -Analysed CRM data and market signals to convert 8 leads into retention clients over calls and client meeting and accomplished a conversion ratio of 25% and clocking revenue of INR 57 Lakh-Collaborated with the product team on the development of CogoCare platform on Freshdesk which was launched as Cogoport 3.0-Corroborated with supply team to onboard 4 trucking firms to kick start trucking operations in Mumbai

Jaipur Area, India

Worked at Jaipur for rejuvenation of Dravyawati River. Visited various sites around the city to collect numerous insightful data ranging from demographics to hydraulic engineering aspects and finally compiled it to suggest some changes to optimize the project and increase the working efficiency of the workers.

Pgdm (Hrm), Human Resources Management

Activities and Societies: Prometheus, PiXL, Committee for Public Policy Research

Bachelor'S Degree, Civil Engineering

Activities and Societies: Photography Club, Civil Engineering Association

Minor Degree, Finance

Studied different courses that covered various aspects from fields like Derivatives and Risk Management, Financial Engineering.

Education record