• Spearheaded operational enhancements through the implementation of continuous IT monitoring, offering strategic improvement recommendations, and delivering solutions aligned with a focus on efficiency, security, and reliability.• Ensured seamless business performance through proactive monitoring of critical systems, including the timely implementation of firmware updates to guarantee optimal functionality and reliability.• Demonstrated adept leadership as a seasoned Lead Engineer, successfully overseeing and executing on-site IT projects with skill and experience.• Streamlined IT management processes by maintaining up-to-date and comprehensive system documentation, fostering efficiency and clarity.• Fostered transparent communication with clients by consistently providing regular updates on the status of all IT requests, ensuring a client-centric approach.• Upheld the highest standards of data protection by diligently always complying with all relevant laws and regulations.• Proactively mitigated potential IT disruptions to business operations through routine system inspections and the prompt resolution of identified issues.• Collaborated seamlessly with third-party vendors, ensuring swift and effective resolution of IT issues and maintaining optimal system performance.

• Ensured the optimization of business operations through strategic IT project management, leveraging continuous monitoring, improvement recommendations, and tailored solutions that prioritize efficiency, security, and reliability.• Ensured uninterrupted business performance by proactively managing critical systems through vigilant IT monitoring, including the meticulous upkeep of firmware for optimal function and reliability.• Proactively anticipated and averted potential IT issues impacting business operations by conducting routine system inspections and swiftly resolving identified problems.• Oversaw the seamless integration of new software and hardware into IT systems, conducting thorough evaluations prior to installation, ensuring minimal disruptions and optimal functionality.• Drove efficient IT management by meticulously maintaining up-to-date and comprehensive system documentation, enhancing project coordination and team collaboration.• Optimized procurement processes for clients through expert IT equipment acquisition, meticulously adhering to both company and customer protocols for streamlined and compliant operations.• Collaborated seamlessly with third-party vendors to resolve IT issues swiftly and effectively, ensuring optimal system performance and project success.• Led and directed successful on-site IT projects, showcasing expertise as a seasoned lead engineer, and ensuring the project's alignment with organizational goals.• Maintained open lines of communication and transparency with clients through regular updates on the status of all IT requests, fostering strong client relationships.• Guided clients towards responsible and compliant IT equipment disposal, navigating through current legislation such as WEEE and data protection regulations, demonstrating a commitment to ethical and sustainable practices.• Always upholding the highest standards of data protection through strict adherence to all relevant laws and regulations.

• Ensuring peak performance of business-critical IT systems through proactive monitoring, meticulously updating firmware for optimal functionality.• Minimizing disruptions to systems by conducting regular checks and promptly resolving potential issues in critical IT systems.• Ensuring smooth integration of new software and hardware into IT systems through rigorous evaluation and preparation before installation.• Facilitating effective IT management through the meticulous maintenance of current and comprehensive system documentation.• Simplifying procurement processes for clients through expert acquisition of IT equipment, adhering to both company and customer protocols.• Collaborating with third-party vendors to efficiently resolve IT issues and maintain optimal system performance.• Leading and successfully executing on-site IT projects as a skilled and experienced Lead Engineer.• Maintaining open communication and transparency with clients through regular updates on the status of all IT requests.• Guiding clients towards responsible and compliant IT equipment disposal, aligning with current legislation such as WEEE and data protection regulations.• Always upholding the highest standards of data protection through unwavering adherence to all relevant laws and regulations.

We excel in delivering comprehensive turnkey solutions for both residential and commercial properties. Our extensive range of services encompasses:- Turnkey Services- Bespoke Bathroom and Kitchen Installations- Thoughtfully Planned Extensions- Expertly Executed Loft Conversions- Meticulous Renovations- Precision Painting and DecoratingAt ANDSON Property Services, we take pride in our commitment to delivering high-quality results across every facet of construction and development. Our seasoned professionals are dedicated to ensuring your project is seamlessly executed from concept to completion, providing unparalleled expertise and craftsmanship.

• Log, respond and resolve, incoming technical telephone calls, emails, via the College’s helpdesk system;• Keep users informed on the progress of requests and escalate problems or high priority calls to the Service Desk Administrator or IT Systems Engineers as appropriate;• Set-up IT related hardware/software ensuring operational effectiveness and accordance with IT policies;• Support the College’s telephone systems including installation and troubleshooting of handset or cabling faults;• Liaise with 3rd party vendors to resolve hardware or software issues;• Maintain and support College Audio/Visual equipment including interactive whiteboards, projectors, digital cameras, DVD players etc;• Assist in the maintenance of the College’s inventory / asset register and related documentation ensuring that records are updated as necessary;• Ensure software licencing and copyright regulations are adhered to;• To maintain confidentiality of information acquired in the course of undertaking duties for any member of staff, students or department of the college and adhere to the College’s Data Protection Policy and the Data Protection Act 1998.

• 1st & 2nd line support for resolutions of all network related issues;• Root Cause Analysis and reporting major risks;• Handling centralised telephonic & IT helpdesk system;• Managing helpdesk call tracking, reporting and issue escalation;• Ensuring agreed Service Level Agreements are adhered to;• Monitoring of global data centre (Terminal Services, Exchange, and File Storage);• Providing support for Multi-site VPN, with IT HQ based in London, 48 offices in 35 countries with 650+ user network (170 users based at London HQ);• Providing remote access solutions for business continuity and remotely based users/sites;• Creating training material and rolling out to end users;• Carrying out duties in accordance with the company information security and ISO 27001 policies.

• Diagnosis & Troubleshooting of desktop/laptops, mobile devices, applications (bespoke and universal), networks and infrastructures;• Installation and support of VOIP systems (primarily CISCO IP phones);• Maintaining a log of issues and system back-ups;• Working closely with external software suppliers to resolve operational issues before the software goes live into the working environment• Providing post implementation support for systems, applications and hardware;• Manage installs, deployment and troubleshooting on and off site;• Management of frequent backups and retrieval policies;• Installing and operating Windows desktop and server operating systems;• TCP/IP networking and hardware maintenance and repair;• Providing Hardware/ Software (HAAS/SAAS) solutions to customers; • Increased business efficiency, productivity & profitability by resolving all PC/server/laptop issues within agreed SLAs, ensuring business continuity and mitigation of risk;• Providing managed service solutions to monitor, maintain and manage business networks.

• Troubleshot and resolved all IT issues • Supported users via telephone and email within agreed SLAs• Maintained the Company’s network infrastructure and assisted Network Manager with support requests• Upgraded hardware/software • Installed and configured all new hardware/software• Managed and coordinated back-ups• Managed in-house telephone system• Escalated calls and issues where necessary to senior managers and team leaders• Provided configuration support for client desktops and networking environment

• Installed 2 ‘Hot Spots’ enabling staff members and students to access the internet;• Enforcing user restriction policy (staged);• Setup 3 new IT rooms, including: trunking, cabling and patching;• Provided helpdesk support for all staff members, visitors and students;• Installed/ Maintained Windows upgraded software on all machines, terminals and servers;• Imaged new machines to be installed onto the network (profiling);• Installed and prepared the Cisco IT Essentials work area and machines;• Assembled ‘Bare Bone’ PC machines according to pre-agreed specifications.