Emeritus, part of the Eruditus group, partners with top-tier universities across the United States, Europe, Latin America, India and China to bring world-class business and professional education to a global audience.Emeritus has partnered with more than 30 universities to date, including MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS and HKUST, launching more than 100 courses and serving students from more than 80 countries. Many courses are offered and facilitated in multiple languages, including Spanish, Portuguese and Mandarin.With offices in six countries, 1000+ employees and more than 50,000 student enrollments over the last 12 months, Emeritus is a global leader in the $280 billion global professional education market.

Worked at Indian Institute of Management Kozhikode - Euditus Studio. Eruditus collaborate with top universities to make world-class executive education accessible globally.Job Responsibilities :- - Technical Expertise: I took charge of addressing all technical issues related to systems, software, network, and hardware promptly. My problem-solving skills ensured swift troubleshooting and minimal disruption. - Institute Relationships: I fostered and maintained strong relationships with our institute partners, enhancing collaboration and mutual support. - Coordination: I worked closely with esteemed faculty members and enthusiastic participants, coordinating schedules, technical requirements, and ensuring a conducive learning environment. - Participant Support: My role involved managing and resolving participant queries, offering technical assistance to both learners and faculty members, and providing the necessary guidance to enhance their learning journey. - Reports and Archives: I efficiently managed reports and archives, ensuring the availability of valuable resources for future reference and program improvement. - Learning Management System (LMS): I took charge of managing the Learning Management System, facilitating the smooth delivery of course content and assessments. - On-Air Troubleshooting: I was responsible for resolving real-time issues during live sessions, troubleshooting equipment malfunctions, and addressing video and audio problems to ensure uninterrupted online classes. - Effective Communication: I adeptly interpreted and implemented instructions and requests from professors, directors, and colleagues, aligning technology with their educational objectives.These responsibilities allowed me to contribute significantly to the success of our organization and the overall quality of the educational experience.

Worked at BPCL Kochi Oil Refinery as a Desktop support engineer. • Handling calls and providing level 2 Technical Support in the refinery.• Responsible for the Technical issues involving in Systems, software, Network, and Maintenance of computer hardware systems and system assembly.• Installation & Configuration of Network printers and its troubleshooting.• Installation of Antivirus, Patches & Updates from Backend side & frontend both.• Installation of Windows, configuration, technical trouble shooting, operating systems, Microsoft application software and peripherals, Linux, Ubuntu, Windows XP & Windows 7• Maintain regular periodic update of Antivirus updates & Patches.• Undertaking analysis, diagnosis, and resolution of client Problems via phone, remote & face to face contact.• Solving password problems.• IP Address allocation and administration.

Inspirisys Solutions Limited, is an Information technology services company based in Chennai, India. It is a subsidiary company of CAC Holdings Corporation, based out of Tokyo, Japan. Its main business is providing services in the areas of Enterprise Security, Cloud, Internet of Things, Infrastructure, Product Engineering & Development and Warranty Management Services.- Provided technical support for on-site systems, ensuring the smooth operation of critical infrastructure. - Diagnosed and resolved hardware and software issues, minimizing downtime and ensuring system reliability. - Collaborated with cross-functional teams to implement system upgrades and enhancements. - Conducted routine maintenance to optimize system performance and prevent issues. - Documented troubleshooting procedures and created knowledge base articles to assist colleagues. - Communicated technical information effectively to non-technical stakeholders. - Major Clients : South Indian Bank, Federal Bank, Cochin Port Trust, CSB Bank, IOB, KSFE etc.

Accel IT Resources Ltd is a wholly owned subsidiary of Accel Frontline Ltd (AFL), part of CAC Holdings Corporation, a leading IT software company in Japan. AFL IT Academy is the IT training arm of Accel IT Resources Ltd. Commencing its operations in 1991, AFL IT Academy has established over the last 24 years as a leading name in Training Industry. With backing of Accel Frontline Ltd, we are able to provide leading edge training in IT Infrastructure management, Embedded Systems and software engin- Institute Relationship- Programme counseling- Placement Support - Data management