Responsibilities:-* Ensure Branch Availability by maintaining a Stable Network Connectivity's at branches PAN India via the SD-wan. * Ensure SD- WAN is Online & Operational via Primary link, Secondary Link & a tertiary Link.* Reduce downtime of branches* Post enabling VPN, We investigate and perform troubleshooting and restore connectivity.* In the event of SD-WAN is Down or Network connectivity , we ensure Branch availability for business by Enabling VPN via Dongle PC within 20-30 min.* Handle Replacement & Installation of SD-wan , TP-Link at branches.

Responsibilities:-- Logging all relevant incident/service request details, allocating categorization and prioritization codes- Providing first-line investigation and diagnosis- Resolving incidents/service requests when first contacted whenever possible- Escalating incidents/service requests that they cannot resolve within agreed timescales- Keeping users informed of progress- Closing all resolved incidents, requests and other calls- Conducting customer/user satisfaction call-backs/surveys as agreed- Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.- Updating the CMS under the direction and approval of service asset and configuration management if so agreed

Roles and Responsibilities- Installations of fiber solution and ensuring best customer experience.- Understand & Provide resolution to customer issues, acquire & onboard new customers.- Understand customer requirement to offer advance/ relevant Solutions to them.