Arjun Jayraj Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Reporting Major quality concern and other technical issues to R&D center in Korea through GQIS. • Submitting quality information reports on a monthly basis to the GM and director of Service Dept.• Interfacing with Hyundai service managers and other officials walking through audits, service quality checks and other service level communications.• Assuring proper Implementation of Hyundai service campaigns.• Authorization of approval for PWA requests and warranty approval throughout all branches in UAE. • Implementation of field fix activities and improve service procedures to enhance the work rate.• Build a business development plan to increase market penetration and service revenue.• Managing and monitoring the warranty department and responsible for verification and authorization of parts for warranty.• Conduct internal audits for warranty retention and enhancing the good practices with workshops and improve field fix activities.• Controlling the Goodwill warranty approval of all branches in UAE and monitoring the goodwill budget allocated for Juma Al Majid by Hyundai Motor Corporation.• Coordinate with Africa and middle East quality center to resolve quality concerns in UAE.• Measuring dealers KPIs and service operation.• Managing Hyundai projects and assure effective implementation.• Deploy technical service bulletin (TSB) and increase campaigns completion rate.• Extensive knowledge and experience in working with Hyundai global service way (GSW) to handle day to day activities like distributor hotline inquiries, Key & ACU Pincode retrieval, TSB analysis, shop manual, parts catalog etc.• Pilot the entire testing process of new models/endurance test of Hyundai vehicles.• In-depth reporting and analysis of various parameters pertaining to the service department directly to the Service Managers and Asst service managers throughout UAE.• Monitoring and maintaining workshop efficiency and productivity adhering to the management goals and target.

• Reporting quality concerns to Suzuki India and other major technical concerns.• Authorize warranty repair• Interfacing with Suzuki TSMs and other Suzuki officials walking through audits, service quality checks and handling all service level communications• Measuring warranty KPIs.• Conducting internal auditing and review warranty operation.• Manage a workforce of 100 people to distribute tasks and to integrate output of sub-teams• Key role in upholding service quality standards set by management• Exposure to industry standard servicing and maintenance processes• Bringing face to face interactions and built successful rapport with the customer.• Debriefing the team by conducting morning meetings, setting daily tasks, deliverables and action items to achieve

Master'S Degree, Engineering Management

Courses: * Special topics of Engineering Management * Engineering Economics * Engineering Project Management * Modelling of Engineering.

Bachelor Of Technology - Btech, Mechanical Engineering

Computer Science