As a Student Worker at UBC Food Services from January 2023 to the present, I have excelled in a multifaceted role that emphasized leadership, inventory management, and customer service. My ability to navigate high-volume service periods with exceptional leadership and communication skills was recognized when I earned the Student Employee of the Month award, highlighting my contribution to improving operational flow and enhancing team morale. Managing food and supply inventory, coordinating with suppliers, and ensuring a positive dining experience for customers, I have developed a robust skill set in operational efficiency and customer engagement. This experience has not only honed my skills in teamwork and problem-solving but has also instilled a strong sense of adaptability and resilience, preparing me for future challenges in any dynamic work environment.

During my role as a Digital Marketing Intern at Himalayan Honda in Himachal Pradesh, India, from July to September 2024, I led efforts to drive revenue growth and improve customer retention. This involved developing and executing digital marketing strategies that increased online sales by 40% and boosted customer retention by 35%. I also played a key role in generating reports using analytics tools to measure and track the success of our digital marketing initiatives. Additionally, I created and managed targeted Pay-Per-Click campaigns to drive traffic to the company website, and I optimized the website to improve search engine rankings, user experiences, and conversion rates. My contributions helped enhance Himalayan Honda's online presence and performance during my internship.

As a Junior Business Analyst at Anand Toyota, I managed and resolved over 150 customer inquiries and complaints monthly, using my product knowledge and communication skills to enhance client satisfaction and retention. By efficiently addressing customer concerns and providing tailored solutions, I significantly improved the customer experience and built lasting relationships.I optimized operational workflows during peak periods by implementing effective time management strategies and coordinating with cross-functional teams. This led to a more efficient purchasing process, improving service delivery and customer satisfaction.I also utilized my analytical skills to identify recurring issues and developed structured resolution processes. By creating detailed reports and presentations, I provided actionable insights to stakeholders, helping them make data-driven decisions that improved service quality and operational efficiency.