Arjun Shankar Email & Phone Number

Mcdonald, Pa, Us

Pittsburgh, Pennsylvania, United States

• Defined and executed the technical strategy and roadmap for multiple high-profile projects, working closely with cross-functional teams, including product, design, and data science, to deliver innovative solutions.• Spearheaded the launch of integrations with Adobe Magento, Salesforce, BigCommerce, and SAP, driving innovative solutions from concept to implementation and enhancing overall product offerings.• Led the architecture and implementation of scalable, high-quality systems to drive successful client integrations.• Managed and mentored a team of managers and senior engineers, fostering growth and coaching them on leadership and technical excellence.• Managed a team of machine learning and data services specialists to enhance analytics capabilities and drive data-driven decision-making across the organization.• Navigated complex leadership situations, ensuring alignment across teams, and driving strategic decisions in collaboration with stakeholders.• Partnered with product and engineering leadership to deliver transformative solutions for clients, reducing operational costs and optimizing business processes.• Directed pre- and post-sales engagements with C-level customers, advising on best practices, and aligning technology solutions with business goals.

Pittsburgh, Pennsylvania, United States

Designed and developed connectors to Magento, WordPress, and Salesforce, leading to a 40% improvement in integration efficiency and generating $3M in additional client revenue.Supervised and guided the Partner Enablement team in executing over 50 client projects, including API implementations and custom development work, resulting in a 25% increase in project delivery speed and a 30% reduction in rework costs.Defined, developed, and documented client technical implementation approaches, enabling a 20% faster time-to-market and increasing client satisfaction scores by 15%.Troubleshot and resolved technical problems during client implementations, minimizing downtime by 25% and improving client retention by 10%.Identified and implemented process improvement opportunities, reducing internal inefficiencies by 25%.

Greater Pittsburgh Area

Managed a cross-functional team of 12, including architects, developers, QA, DevOps engineers, and project managers, achieving a 90-95% delivery rate towards the smartChannel™ platform's KPIsDirected the migration of in-house platforms from private cloud to AWSUpgraded the entire smartChannel™ platform from PHP v5.4.16 to v7.3.9, enhancing performance by 40% and reducing security vulnerabilities by 25%.Ensured the delivery of annual SOC 2 compliance reports, maintaining 100% compliance and protecting the confidentiality of customer data, avoiding potential finesFacilitated changes in delivery prioritization through efficient Change Management processes, reducing project delays by 20% and improving communication of risks across impacted teams.

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

Greater Pittsburgh Area

Master'S Degree, Computer Science

B. Tech, Chemical Engineering

Education record