-Support the overall, daily management of operational duties.-Monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with delivery service providers to set our expectations and raise the bar on quality of their deliverables.• Create and cultivate a safe working environment by identifying safety opportunities across your work area• Manage and train our… Show more -Support the overall, daily management of operational duties.-Monitoring the coordinator and associate performance and coaching them when needed, partnering with supporting departments to improve logistics processes and operations, communicating with delivery service providers to set our expectations and raise the bar on quality of their deliverables.• Create and cultivate a safe working environment by identifying safety opportunities across your work area• Manage and train our Associates to help deliver the best service for our customers• Ensure that customer orders are fulfilled in line with quality and safety guidelines• Continuously provide critical shift related information to front line management and operators• Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts• Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training• Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization• Flexibility to work a variety of hours as business demands, including overnight, weekends and holidays Show less

-Regular and prompt communication with warehousing, storage and dispatching teams.-Maintained an on-time delivery rate of 98% by optimizing transportation routes andcoordinating with carriers.-Improve key performance indicators (KPIs) for clients, focusing on TAT, RTO, NDR processing, and billing accuracy.-Implemented cross-docking procedures, resulting in a 40% reduction in inventory holding costs.-Successfully reduced freight spend by 15% by consolidating shipments and… Show more -Regular and prompt communication with warehousing, storage and dispatching teams.-Maintained an on-time delivery rate of 98% by optimizing transportation routes andcoordinating with carriers.-Improve key performance indicators (KPIs) for clients, focusing on TAT, RTO, NDR processing, and billing accuracy.-Implemented cross-docking procedures, resulting in a 40% reduction in inventory holding costs.-Successfully reduced freight spend by 15% by consolidating shipments and negotiating better freight rates.-Assure prompt responses to all client emails.-Team management.- Controlling and monitoring shipments.-Directing the tracking and dispatching of teams.- Improving the client's key output performance KPIs. TAT, RTO, NDR processing, and billing.- Concentrate on generating new business, boosting client retention, and developing trusting connections with third parties.- Supervising all aspects of account oversight. Show less

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Identified potential sales and cross-selling opportunities and informed supervisor.Researched product and issue resolution tactics to address customer concerns.Maintained a Customer Satisfaction score (CSAT) of 95% or higher for consecutive quarters through diligent issue resolution and proactive support.Successfully reduced AHT(Average Handle Time) by 25%… Show more Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Identified potential sales and cross-selling opportunities and informed supervisor.Researched product and issue resolution tactics to address customer concerns.Maintained a Customer Satisfaction score (CSAT) of 95% or higher for consecutive quarters through diligent issue resolution and proactive support.Successfully reduced AHT(Average Handle Time) by 25%, optimizing support efficiency while maintaining service quality. Show less

Job Roles and Responsibilities:• Leading sales teams to achieve sales objectives.• Handling customer complaints and queries.• Comparing products and their substitutes based on a range of criteria.• Obtain a position that will enable the use of strong sales skills, marketing background and abilities to work well with co-workers and clients.• Use sales and marketing-oriented skills in the best possible way to achieve the company’s sales targets.• Helped in resolving… Show more Job Roles and Responsibilities:• Leading sales teams to achieve sales objectives.• Handling customer complaints and queries.• Comparing products and their substitutes based on a range of criteria.• Obtain a position that will enable the use of strong sales skills, marketing background and abilities to work well with co-workers and clients.• Use sales and marketing-oriented skills in the best possible way to achieve the company’s sales targets.• Helped in resolving critical issues related to sales, and escalated important matters to upper management.• Prepared client surveys for sales projects – Evaluated several areas of improvements in current sales techniques Show less