Ark D. Email & Phone Number

Vancouver, Washington, United States

Led and oversaw the execution of multi-million-dollar software programs, ensuring alignment with organizational goals and objectives.Defined program scope, objectives, success criteria, and developed comprehensive project plans.Fostered and improved collaboration with cross-functional, globally dispersed teams to deliver high quality products and services on time and within budget. Provided strategic direction and guidance to project managers and team members, fostering a culture of excellence and continuous improvement.Managed program risks and issues, proactively identifying and mitigating potential obstacles to ensure program success.Conducted regular status and progress reports and produced BI dashboards for senior leadership, stakeholders, and executive sponsors.Drove process improvements and standardization efforts to enhance development practices across the organization.Developed and maintained strong relationships with key stakeholders, ensuring clear communication and alignment on goals and expectations. Awarded the Nautilus CEO award for successful delivery of high visible programs sustaining our North Star initiatives.

Provide business and technical analysis to clients using our telephony product- Ajility Call Management Suite.Install and configure telephony equipment. Provide operations,manager, and end-user training.

Provide technical troubleshooting, customer service, and consulting to Business Units.Provide flexibility to Business Units as an additional resource for projects.Provide support to Training, Staging, Telephony Support, andTransactional Services Support.

Master Of Business Administration - Mba, Information Technology Management

Bs Information Systems, Networking, Database, Programming

Activities and Societies: Vice President Filipino Club