Alekhya Reddy Email & Phone Number

Atlanta, Ga, Us

▪ Translated business and technical requirements to test requirements using test design patterns in an agile, working closely with the Development, Product Management and Catalog teams.▪ Testing with various Salesforce CPQ objects like Quote, Quote Line and Standard objects like, Leads, Accounts, Contacts, Opportunities, Orders, Subscriptions, Assets and Contracts.▪ Tested various Flows, Approvals, Validation Rules, Sharing and Security Rules to meet specific business requirements.▪ Tested CPQ approvals with Custom User Hierarchy at various levels of Approval.▪ Worked extensively on validating Constraint Rules, Product Rules, Pricing and Discount Calculations.▪ Worked on Various Quoting Process which involves creating Single Rooftop, Multi Rooftop, Amendments, Replacements and Direct Cancellations.▪ Worked on different custom business processes like FTL(Failure to Launch), Rescind and Hold.▪ Worked on Fastlane tool to close the Precursive Tasks, used Salesforce Inspector and Developer Console for data Validation.▪ Performed Data validation using SOQL Queries between the Source and Target systems at the time of Data migration.▪ Involved in data migration Activities to handle bulk loads using Data loader and Workbench.▪ Analyzing Business requirements and solution specification documents to design Test Plans, Test cases.▪ Participated in Technical and Used Case review meetings for various functionalities in the application.

United States

▪ Assisted Development team in troubleshooting and determining the root cause of application defects.▪ Developed and executed test plans for the deployment of Salesforce Service Cloud, ensuring that all functionalities (including knowledge base, service consoles, chat, and telephony integrations) were fully tested before Go-Live.▪ Ensured that all Salesforce applications and integrations met the defined requirements and specifications.▪ Worked with business stakeholders to gather feedback and identify any requirement gaps for improvements.▪ Collaborated with UX/UI designers to review Salesforce application interfaces, ensuring they meet business and user needs, including usability and accessibility standards.▪ Worked on SFDC Sales Cloud, Service Cloud to enhance and track CRM capabilities.▪ Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Case Management also implemented sales cloud and service cloud to improve customer retention and service delivery process improvement. ▪ Analyzed the changes performed in CRM application for marketing, sales etc. translated them to business and functional requirements for Sales and Service Clouds in SFDC▪Validated multiple levels of access for the Users in the same profile based on Custom Permissions and Permission Sets. Worked closely with DevOps engineers to enhance CI/CD pipelines, ensuring automated test cases ran efficiently and that testing was integrated into the overall development and deployment workflow.▪ Customized and enhanced Salesforce Service Cloud to support multi-channel service delivery, including chat and email-to-case functionality, improving customer service response time and user satisfaction.▪ Managed post-Go-Live support for the Salesforce Service Cloud platform, troubleshooting issues, providing ongoing enhancements, and ensuring system stability and user adoption.Worked on Verification and Validation of Web to Lead, Web to Case, Email to case.

India

• Analyzed requirements and formulated comprehensive test plans and cases, performing manual and automated testing to validate business and functional requirements.• Conducted various types of testing, including smoke testing, integration testing, regression testing, end-to-end testing, and system testing in an Agile and Scrum dynamic environment.• Expertise in web services testing using SOAP UI, automated web services using Maven and Jenkins, and executed SQL queries for data retrieval from client-owned databases.• Utilized JIRA for defect reporting and tracking, ensuring bug resolution and maintaining effective communication with development and product management teams.• Actively participated in Scrum meetings, provided crucial information, and conducted diverse testing approaches such as functional, integration, system, regression, end-to-end, and database testing.