Alekhya Reddy Email & Phone Number

Atlanta, GA, US

• Translated business and technical requirements to test requirements using test design patterns in an agile, working closely with the Development, Product Management and Catalog teams.
• Testing with various Salesforce CPQ objects like Quote, Quote Line and Standard objects like, Leads, Accounts, Contacts, Opportunities, Orders, Subscriptions, Assets and Contracts.
• Tested various Flows, Approvals, Validation Rules, Sharing and Security Rules to meet specific business requirements.
• Tested CPQ approvals with Custom User Hierarchy at various levels of Approval.
• Worked extensively on validating Constraint Rules, Product Rules, Pricing and Discount Calculations.
• Worked on Various Quoting Process which involves creating Single Rooftop, Multi Rooftop, Amendments, Replacements and Direct Cancellations.

United States

• Assisted Development team in troubleshooting and determining the root cause of application defects.
• Developed and executed test plans for the deployment of Salesforce Service Cloud, ensuring that all functionalities (including knowledge base, service consoles, chat, and telephony integrations) were fully tested.
• Ensured that all Salesforce applications and integrations met the defined requirements and specifications.
• Worked with business stakeholders to gather feedback and identify any requirement gaps for improvements.
• Collaborated with UX/UI designers to review Salesforce application interfaces, ensuring they meet business and user needs, including usability and accessibility standards.
• Worked on SFDC Sales Cloud, Service Cloud to enhance and track CRM capabilities.

India

• Analyzed requirements and formulated comprehensive test plans and cases, performing manual and automated testing to validate business and functional requirements.
• Conducted various types of testing, including smoke testing, integration testing, regression testing, end-to-end testing, and system testing in an Agile and Scrum dynamic environment.
• Expertise in web services testing using SOAP UI, automated web services using Maven and Jenkins, and executed SQL queries for data retrieval from client-owned databases.
• Utilized JIRA for defect reporting and tracking, ensuring bug resolution and maintaining effective communication with development and product management teams.
• Actively participated in Scrum meetings, provided crucial information, and conducted diverse testing approaches such as functional, integration, system, regression, end-to-end, and database testing.