Team Leadership: Managed a team of 2-3 team leaders, overseeing their performance and guiding their respective teams towards achieving collection targets for assigned portfolios.Target Achievement: Successfully met and exceeded collection targets through strategic planning, effective team coordination, and continuous performance monitoring.Process Management: Ensured smooth operations in the collection process by coordinating with the circle client team and addressing any operational challenges promptly.Performance Enhancement: Continuously assessed the performance of the tele-calling teams, suggesting and implementing strategies to boost productivity and reduce attrition.Reporting: Prepared and published daily performance reports, providing insights into team performance and areas for improvement.Communication Skills: Utilize strong communication skills to foster a collaborative and positive work environment, ensuring clarity and alignment across teams.Strategy Implementation: Develop and execute strategies to boost productivity, leveraging data-driven insights to make informed decisions and drive results.Process Improvement: Ensure the smooth flow of collection processes, identifying inefficiencies and implementing solutions to enhance operational efficiency.Goal Alignment: Aligning team efforts and strategies with the overarching goal ofincreasing postpaid numbers and achieving sustained growth in the East region.Collaborating with cross-functional teams to ensure a cohesive approach in achievingorganizational objectives.Auditing and Compliance: Conducting thorough audits for each campaign to ensurecompliance with organizational standards and regulatory requirements. Addressing auditfindings and implementing corrective actions to enhance campaign efficiency.

Customer Issue Resolution: Retain customers and resolve product or service issues by thoroughly clarifying their complaints and, when necessary, visiting customer locations to address concerns directly.Relationship Management: Build and maintain strong, trust-based relationships with the existing customer base, ensuring high levels of satisfaction and loyalty.Effective Communication: Establish and nurture sustainable relationships through open and interactive communication, addressing customer needs and concerns promptly.Account Recovery: Informed customers of overdue accounts, effectively collecting payments through strategic follow-up and negotiation.Delinquency Management: Reviewed customers' reasons for delinquency, analyzed their situations, and determined appropriate solutions to prevent ongoing delinquency.Customer Outreach: Located and notified customers of delinquent accounts via mail, telephone, or personal visits, soliciting payments and discussing repayment options.Collection Goal Achievement: Successfully met or exceeded monthly collection goals for assigned territories, consistently contributing to the overall financial health of the organization.

Team Leadership: Managed a team of 20 telecalling agents, providing direction, support, and motivation to achieve sales targets for postpaid services.Sales Target Achievement: Successfully drove the team to meet and exceed postpaid sales targets through strategic planning, targeted coaching, and continuous monitoring of sales performance.Training & Development: Conducted regular training sessions to improve agents' sales techniques, product knowledge, and customer handling skills, leading to enhanced team performance.Performance Monitoring: Continuously assessed individual and team performance, providing feedback, setting improvement goals, and implementing strategies to enhance productivity.Customer Relationship Management: Ensured that agents maintained a high level of customer satisfaction by addressing customer queries and resolving issues efficiently.Process Management: Streamlined telecalling processes, ensuring smooth operations and adherence to company protocols and guidelines.Reporting & Analysis: Prepared and presented detailed reports on daily, weekly, and monthly sales performance, providing insights and actionable recommendations to senior management.Motivation & Retention: Implemented motivational strategies to boost agent morale, reduce attrition, and maintain a cohesive and motivated team.Collaboration: Worked closely with cross-functional teams to align sales strategies with overall business objectives and improve the customer experience.