Arka Banerjee Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Team Leadership: Managed a team of 2-3 team leaders, overseeing their performance and guiding their respective teams towards achieving collection targets for assigned portfolios.Target Achievement: Successfully met and exceeded collection targets through strategic planning, effective team coordination, and continuous performance monitoring.Process Management: Ensured smooth operations in the collection process by coordinating with the circle client team and addressing any operational challenges promptly.Performance Enhancement: Continuously assessed the performance of the tele-calling teams, suggesting and implementing strategies to boost productivity and reduce attrition.Reporting: Prepared and published daily performance reports, providing insights into team performance and areas for improvement.Communication Skills: Utilize strong communication skills to foster a collaborative and positive work environment, ensuring clarity and alignment across teams.Strategy Implementation: Develop and execute strategies to boost productivity, leveraging data-driven insights to make informed decisions and drive results.Process Improvement: Ensure the smooth flow of collection processes, identifying inefficiencies and implementing solutions to enhance operational efficiency.Goal Alignment: Aligning team efforts and strategies with the overarching goal ofincreasing postpaid numbers and achieving sustained growth in the East region.Collaborating with cross-functional teams to ensure a cohesive approach in achievingorganizational objectives.Auditing and Compliance: Conducting thorough audits for each campaign to ensurecompliance with organizational standards and regulatory requirements. Addressing auditfindings and implementing corrective actions to enhance campaign efficiency.

Kolkata, West Bengal, India

Customer Issue Resolution: Retain customers and resolve product or service issues by thoroughly clarifying their complaints and, when necessary, visiting customer locations to address concerns directly.Relationship Management: Build and maintain strong, trust-based relationships with the existing customer base, ensuring high levels of satisfaction and loyalty.Effective Communication: Establish and nurture sustainable relationships through open and interactive communication, addressing customer needs and concerns promptly.Account Recovery: Informed customers of overdue accounts, effectively collecting payments through strategic follow-up and negotiation.Delinquency Management: Reviewed customers' reasons for delinquency, analyzed their situations, and determined appropriate solutions to prevent ongoing delinquency.Customer Outreach: Located and notified customers of delinquent accounts via mail, telephone, or personal visits, soliciting payments and discussing repayment options.Collection Goal Achievement: Successfully met or exceeded monthly collection goals for assigned territories, consistently contributing to the overall financial health of the organization.

Kolkata, West Bengal, India

Team Leadership: Managed a team of 20 telecalling agents, providing direction, support, and motivation to achieve sales targets for postpaid services.Sales Target Achievement: Successfully drove the team to meet and exceed postpaid sales targets through strategic planning, targeted coaching, and continuous monitoring of sales performance.Training & Development: Conducted regular training sessions to improve agents' sales techniques, product knowledge, and customer handling skills, leading to enhanced team performance.Performance Monitoring: Continuously assessed individual and team performance, providing feedback, setting improvement goals, and implementing strategies to enhance productivity.Customer Relationship Management: Ensured that agents maintained a high level of customer satisfaction by addressing customer queries and resolving issues efficiently.Process Management: Streamlined telecalling processes, ensuring smooth operations and adherence to company protocols and guidelines.Reporting & Analysis: Prepared and presented detailed reports on daily, weekly, and monthly sales performance, providing insights and actionable recommendations to senior management.Motivation & Retention: Implemented motivational strategies to boost agent morale, reduce attrition, and maintain a cohesive and motivated team.Collaboration: Worked closely with cross-functional teams to align sales strategies with overall business objectives and improve the customer experience.