• Development/improvement of the processes and procedures, just as working in conjunction with the team to implement any changes which are introduced • Ensure that the team works to the service levels agreed with the client• Local point of escalations• Ad-hoc reporting. Recording and managing all information/data around contract and onboarding management to be able to provide accurate and up to date information when required• Conduction of internal audits and data cleanse within the team• Acting as an interface between the internal teams and the client / third party suppliers to resolve outstanding queries • Support for the account management and ensuring that the team works to the service levels agreed with the client• Managing clients' expectations via direct contact with recruiters, hiring managers and HR business partners• Coordination of job interviews and informing the interview participants about all details of the interview, providing necessary documents (correspondence via the system)• Obtaining the approval of the employee representatives after consulting the recruiter and HR business partners• Creation of offer and contract documents and return control as well as data maintenance in the global HR system while ensuring data quality according to defined standard processes and KPIs.• Cooperation with internal partners, HR business partners, recruiters and works council• Reimbursement of applicant travel expenses• Processing necessary changes in the employees' contracts around employee life cycle in the organization• Employee’s data management

• Managing clients' expectations via direct contact with recruiters, hiring managers and HR businesspartners• Coordination of job interviews and informing the interview participants about all details of theinterview, providing necessary documents (correspondence via the system)• Obtaining the approval of the employee representatives after consulting the recruiter and HR businesspartners• Creation of offer and contract documents and return control as well as data maintenance in the globalHR system while ensuring data quality according to defined standard processes and KPIs.• Cooperation with internal partners, HR business partners, recruiters and works council• Reimbursement of applicant travel expenses• Processing necessary changes in the employees' contracts around employee life cycle in theorganization• Employees data management

• Coordination of job interviews and informing the interview participants about all details of the interview, providing necessary documents (correspondence via the system) • Obtaining the approval of the employee representatives after consulting the recruiter and HRBP.• Creation of offer and contract documents and return control as well as data maintenance in the global HR system while ensuring data quality according to defined standard processes and KPIs. • Cooperation with internal partners, HR business partners, recruiters and works council • Answering, documenting and, if necessary, forwarding calls from external applicants• Reimbursement of applicant travel expenses• Processing necessary changes in the employee's contracts around employee life cycle in the organization• Employees data management

• Ensuring efficient transactional HR service delivery according to and in line with company policies and standards as well as HR process guidelines• Serving as the contact point for individual queries related to the status of administrative tasks. Ownership of the resolution of those queries (verbal and written) ensuring timely, accurate and value add responses.• Identifying service delivery issues by proposing appropriate actions to resolve and improve quality standards and metrics• Ensuring appropriate documentation of customer queries in relevant HR systems • Supporting the development, maintenance and improvement of a detailed knowledge management of designated processes and interfaces• Supporting preparation of reports for quality management purposes, as well as more complex HR process-specific reporting on demand

• Responsible for the Post-Purchase Order process, including the steps from order confirmation processing, track delivery, complaint and cancellation process• Receiving and routing business correspondence to correct departments and staff members • Informing and supporting shareholders through consistent communication and administrative support duties• Replying to email queries