Arkadiusz Szerszmidt Cmgr Mcmi Email & Phone Number

Kings Cross Area

Welwyn Garden City, England, United Kingdom

• Strategically positioning the centre based on local market and market condition • Creation and implementation of the strategic improvement planAchievements include:• Stabilising the centre revenue and achieving the growth of 10% within 4 months • Improvement of client satisfaction• The 90% retention rate

Chancery Lane - Holborn Gate

• The role included having a thorough knowledge of Centre customers’ business needs and aspirations.• Monitoring of customer service standards and problem resolution.• Managing Centre tours with the introduction of team members in accordance with Orega policy.• Being accountable for the aesthetics of Centre buildings and that all areas look and run professionally and meet the expectations of clients/visitors.• Ensuring the Centre team is fully trained and possesses all product/renewals/customer information.• Responsibility for dealing with client enquiries professionally and timely.• Daily management of the Centre to ensure smooth running of the building, systems andprocesses (filing, word processing, audits, delivery notes, purchase orders, costcontrol and revenue generation reporting).• Ensuring security procedures are maintained.• Managing the Perfect Move-In (PMI) and move-out processes and completion of associated paperwork.• Taking responsibility for all H&S implementation including Fire Risk Assessment, PAT testing, Weekly Fire Testing etc.• KYC and KYB screening via North Row• Long term budgeting and planningAchievements include:• Delivery of 100% of technical occupancy within first 5 months by persuading 50% growth in new sales and 90% of renewals.• Delivering great company presence by receiving 29 Google reviews (all 5*) and 5 Trustpilot reviews (all 5*). • Achieving meeting room target from 2nd month and stabilised growth on average 200%.• Training of brand new team and creation of working business models for the centre.

Hanover Square

• Through methodological approach recognise self-accountability for actions and behaviours carried out by team members, reviewing results against deadlines and cost-effectiveness.• Identify commercial opportunities within the area and remain alert to local competitor activities and take action to reduce competitor impact.• Manage the revenue performance through effective customer retention, additional service revenue and close liaisons with sales colleagues• Conduct allocated one-to-one sessions for personal development plans with team(s) to support talent and succession plans• Monitor and review performance data, trends, and processes, and using analysis and judgement to identify and propose opportunities for development and improvement• Lead a centre team within London for the global leader in flexible workspace• Utilise Policies and Procedures to resolve issues to determine the best outcome• Maintain compliance in line with group policy and brand standardsAchievements include:• 40% Occupancy growth within 6 months• Client retention rate above 80%• Stabilised growth of services on average of 300% within first 4 months

Fleet Street

• Provide world-class customer service by building the best deal around the customer's needs by providing impartial advice exploring all options, and always doing what's best for the customer• Achieve monthly key performance indicators targets• Ensuring compliance with brand standards, global polices, in-house collections and Health and SafetyAchievements include:• 50% Occupancy growth at Fleet Street within 4 months• Increased customer satisfaction 200% with 6 months • Received IWG UK CEO recognition for Fleet Street transformation• Client retention rate above 80%

Chancery Lane - Holborn Gate

• Provide exceptional customer support via phone, email, and live chat to address inquiries, resolve issues, and ensure customer satisfaction.• Listen actively to customers' concerns and empathize with their situations to provide personalized assistance and solutions.• Demonstrate comprehensive product knowledge to effectively troubleshoot problems and educate customers on features and functionalities.• Maintain a positive and professional demeanor in all interactions with customers, ensuring a friendly and supportive experience.• Document all customer interactions accurately and thoroughly in the CRM system to maintain clear records and facilitate follow-up as needed.• Collaborate with cross-functional teams, including sales, technical support, and logistics, to resolve complex customer issues efficiently.• Proactively identify opportunities to enhance the customer experience and provide feedback to improve processes and products.• Stay updated on company policies, procedures, and product updates to ensure accurate and timely information delivery to customers.• Meet or exceed performance metrics, including response time, resolution time, and customer satisfaction scores.• Continuously seek opportunities for self-improvement and skill development to enhance customer service effectiveness and professionalism.Achievements include:• Delivery of 100% of occupancy within the first 7 months.• Client retention rate above 70%

London, United Kingdom

Regus is a part of global IWG network which has locations in over 110 countries, 1,000 cities and towns, and 3,100 locations worldwide. Part of IWG is Regus, Spaces, No18, Signature, BASEPOINT and OpenOffice.As CA I was accountable for building operations which include development projects, building management, events and community management.

Greater London, England, United Kingdom

London, Oxford Circus

London, Oxford Circus

Bournemouth, United Kingdom

Amazing job with wonderful team. I had opportunity to work on “Fusion Project”. Student driven research programme to investigate navigation and orientation skills in people with dementia. I was working with students from different backgrounds. This was a unique experience. We had a task to provide virtual environment and record participant decisions (including gaze and head position) via eye tracking, head tracking and VR technology. My job was to work with Vizard 4.0 engine in order to optimize 3D environment and provide realistic lightening. Also I was responsible to design and write the code (in python) for each part of experiment include each path, AI behaviour, win/lose state etc.

London, United Kingdom

Work in game studio in central London on position of 3D artist/ junior programmer. Mainly my duties are creating a 3D game assets, writing a C# scripts, creating characters controllers and implementation all of those assets in Unity game engine.

London, United Kingdom

Work in the handmade natural “fast food” coffee shop on the position of team leader. My duties are organizing the work of 20 people, making a shift plan, managing by walking around, sales forecasting, ordering, counting the money and prepare bags for the bank, make sure all the staff members follow H&S conditions, creating action plans, preparing a reports for the managements, open/close the shop.

London, Green Park

London, Victoria

London, Canary Wharf

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

Białystok, Podlaskie, Poland

Białystok, Podlaskie, Poland

Białystok, Podlaskie, Poland

Supraśl, Podlaskie, Poland

Master'S Degree, The Imperial College And Corndel Executive Development Programme

Corndel Level 5 Diploma In Leadership & Management, Distinction

CMI Level 5 Apprenticeship Department / Operations Manager Standard CMI Level 5 Certificate in Management & Leadership Corndel Level 5.

The Chartered Management Institute (Cmi) Level 3 Certificate, Management & Leadership Excellence, Distinction

The Chartered Management Institute (CMI) Level 3 Certificate in Leadership and Management Level 3 Apprenticeship Departmental Manager.

Bsc Computer Games Development, Games Design And Research

Bsc (Hons), Games Technology

Activities and Societies: Student Rep, Peer Assisted Learning Leader, Student Development, BU Student Development, Japanese Society, Games.

Btec National Certificate, Media Production (Games Development), Distinction, Distinction, Distinction

This is a specialist course is designed to give me industry standard skills in the development of computer games. Writing Game Design.

A Levels, Biology, General