Arka Dutta Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

London, United Kingdom

As part of the Cognizant Business Consulting (Energy and Utilities) team, was involved in multiple global projects in client-facing international roles and in different functional areas such as Energy Hedging, Smart Metering, Demand Forecasting, Digital Customer Experience.Business Analysis:• Enabled a leading North American energy retailer to build an Energy Hedging Platform which allows large commercial & industrial customers to purchase energy up to five years in advance in… Show more As part of the Cognizant Business Consulting (Energy and Utilities) team, was involved in multiple global projects in client-facing international roles and in different functional areas such as Energy Hedging, Smart Metering, Demand Forecasting, Digital Customer Experience.Business Analysis:• Enabled a leading North American energy retailer to build an Energy Hedging Platform which allows large commercial & industrial customers to purchase energy up to five years in advance in order to optimize risk and manage uncertainty• Conceptualized a Minimum Viable Product and defined use-cases for a Smart Metering Communications & Data Management Platform for a large power and gas supplier in the UK.• Helped a major European gas supplier build a Digital Customer Portal to provide a unified solution for all customer needs including meter read upload, bill visualization, query creation, consumption & spend reports and usage alerts.• Designed a Data Transformation Framework for a Demand Forecasting System, allowing the client to manage their data through an integrated data lake instead of maintaining multiple databases and data warehouses for different systemsDigital Transformation Consulting:• Performed data analysis of the client’s internal users’ DB access data to facilitate business decision making in terms of developing a data lake, and presented the conclusions of the analysis to the top management of the client organization.• Did a root-cause analysis of the increasing number of customer complaints received by the client after recent SAP implementation and identified the areas of inefficiency.Business Development:• Participated in practice development activities engaging with internal and external stakeholders for RFI/RFP responses and digital assets creation.• Created a POV on Energy Portfolio Management Solutions using project experience and industry research & analysis. Show less

Chennai Area, India

As a Digital Marketing Intern, worked closely with the Development, Customer Support, and Marketing teams to enhance the user experience of a live sports broadcasting application, and suggested recommendations to increase footfall.• Designed a CRM tool for customers to register queries and complaints. - This tool was designed as a replacement to the existing system of customers calling the helpline numbers to report an issue. - The ability… Show more As a Digital Marketing Intern, worked closely with the Development, Customer Support, and Marketing teams to enhance the user experience of a live sports broadcasting application, and suggested recommendations to increase footfall.• Designed a CRM tool for customers to register queries and complaints. - This tool was designed as a replacement to the existing system of customers calling the helpline numbers to report an issue. - The ability to report a problem through a self-service portal reduced negative sentiment among customers and thus improved the social media image of the application. - Pitched the design to the CTO who decided to implement the idea.• Analyzed social media data to formulate marketing strategy with an aim to grow the user base of the application• Worked with the Marketing team to design advertising campaigns, and to ensure that the advertisements reach the target audience• Performed a competitor analysis for Technology Frontier's products in the live broadcasting market• Managed sponsor relationships by providing actionable user data to sponsors in order to facilitate business decision making Show less

Kolkata

As a Station Manager, headed the technical and commercial operations of an Electricity Supply Office with 60+ internal and outsourced staff, and focused on maximizing revenue and minimizing techno-commercial grievances of a 20,000 strong consumer base.Business Operations:• Led all day-to-day activities of an Electricity Supply Office, which included metering, billing, consumer acquisition, revenue realization, revenue leakage protection, new connections & disconnections, rapid… Show more As a Station Manager, headed the technical and commercial operations of an Electricity Supply Office with 60+ internal and outsourced staff, and focused on maximizing revenue and minimizing techno-commercial grievances of a 20,000 strong consumer base.Business Operations:• Led all day-to-day activities of an Electricity Supply Office, which included metering, billing, consumer acquisition, revenue realization, revenue leakage protection, new connections & disconnections, rapid resolution of customer complaints.• Monitored bill defaulter disconnection for reducing Aggregate Technical and Commercial loss and increasing revenue.• Administered the activity of replacing all manual meter reading with Digital Meter Reading SystemTechnical Actions:• Formulated strategies for reducing Transmission and Distribution Loss by controlling feeder input and load distribution• Spearheaded the implementation of SAP to replace previously used Legacy systems in all business operationsAchievements:• Ensured a reduction in AT&C loss by approximately 7% which resulted in an increase of annual revenue by over 4 million INR• Drove multiple connection and re-connection campaigns to grow the consumer base by 17% in a period of 20 months Show less

Farakka, West Bengal

As an Electrical Engineering Trainee, studied the operation and Maintenance of Farakka Super Thermal Power Station.• Performed a detailed analysis of Safety Measures, Fuel Transportation, Equipment Protection.• Recommended strategies for improving efficiency of the plant through Bottleneck Elimination & Cost Reduction

Pgdm, Business Administration And Management, General

Activities and Societies: Elected Member of Sports Committee • Organized Sangram, the Inter-IIM sports meet featuring all the IIMs.

Bachelor Of Engineering - Be, Electrical Engineering

Activities and Societies: Member of Organizing Committee: Sanskriti (Cultural Fest), Member of Organizing Committee: Srijan (Technical.

Higher Secondary

• Awarded Academic Excellence Scholarship for college and university students of the Govt. of India