Arkady Vestel Email & Phone Number

United States

Remote

Berkeley Heights, Nj

• Verify Policy Reporting and Proof of Coverage requirements are met for assigned states, support additional states to assist team members, as needed• Correspond with Underwriters, Technicians, and Brokers to resolve outstanding notices and errors• Evaluate rejected transactions and make applicable changes to ensure proper reporting • Perform root cause analysis of errors and develop corrective actions for upper management• Create ad-hoc reports to assist management in on-going inquiries• Develop and provide training to team members on error resolution• Keep current with state circulars, filings, and reporting requirements • Assist on special projects, as needed• Compile monthly and quarterly metrics to assist in identifying causes of untimely filings• Input fine invoices and follow up with appropriate staff to ensure resolution

Philadelphia, Pa

• Ensured internal reporting requirements were met and followed up on errors, as needed• Analyzed statistical reports for rate and premium accuracy; manually generated notices to carriers for deficiencies• Quality checked claims for submissions; compiled and communicated findings to management• Assisted carriers with resolution of conflicts stemming from criticism notices and on critical errors to prevent fines• Collaborated with multiple departments to ensure proper assignments of classes, mods, and policy conditions on a regular basis• Identified and communicated repeated errors and discrepancies to managementConfirmed events and processes were in compliance with applicable regulations and standards

Mt. Laurel, Nj

• Promoted from Sales Associate to Customer Service Coordinator within 2 years of hire• Resolved customer complaints and inquiries• Managed approximately 5-13 employees per shift• Trained new employees on job expectations and functions