North America Sales & Customer Success Manager
Las Palmas De Gran Canaria, Las Palmas, Es
An experienced professional in sales and customer success is known for driving significant revenue growth, assembling high-performance teams, and nurturing strong customer relationships. Skilled at identifying and seizing new sales opportunities and keeping long-lasting relationships. Played a pivotal role in helping grow the company from 1 to over 2,500 customers through strategic new business development. Established and nurtured partnerships, identified growth opportunities, and expanded client base.Led support and customer success team to achieve over 98% customer satisfaction and retention. Built trust through timely issue resolution, product education, and dedicated account management.Served as liaison between customers and product team to align development roadmap with market needs. Gathered feedback, synthesized insights, and communicated feature requests.Successfully negotiated major contracts and managed onboarding, including partnerships with notable organizations like the Canadian Olympic Association, FC Dallas, and Atlanta Hawks, among others. Deep relationships in the NBA, NHL, MLS, MLR & and NCAA University sports. Managed a range of products, including Nacsport for Video Analysis, Klipdraw for Telestration, and Nacsport Hub for Web Streaming.