Arkaprava Das Email & Phone Number

Bangalore Urban, Karnataka, India

⋅ Responding to customer inquiries via email, or chat and impersonating accounts to identify and troubleshoot technical issues and providing technical assistance to resolve issues related to software problems.⋅ Conducting User Acceptance Testing (UAT) for software releases to ensure they meet user requirements and are error-free.⋅ Creating test plans, test cases to ensure thorough testing of software applications.⋅ Participating in the testing and release of new software features and updates to ensure they meet quality standards and are free of bugs and errors and meet customers’ expectations.⋅ Participating in User Acceptance Testing, QA Testing of the newly released features, hotfixes etc. to ensure everything sticks before the release.⋅ Creating test scripts using Selenium Web Driver, Selenium IDE to validate the functionalities of the features (hotfixes/releases).⋅ Isolating some executions in Sandbox environments/Virtual Machines to detect issues on other environments.⋅ Interacting with customers to gather feedback and identify areas for improvement in our software.⋅ Building and maintaining technical documentation and knowledge base articles for customers to provide self-help options and to help other team members with resolving similar issues.⋅ Building user documentation and training materials to improve customer support.⋅ Maintaining agile methodology to deliver seamless experiences in sprints.⋅ Assisting with the development and implementation of support policies, procedures, and standards to improve the overall customer satisfaction.⋅ Analysing and troubleshooting complex technical issues for our software⋅ Analysing and inspecting behaviours and consistency of features and debugging using Dev Tools and other browser tools.⋅ Identifying and reporting software bugs and issues to the corresponding teams⋅ Managing and tracking software issues and resolutions in ticketing system⋅ Escalating issues to the corresponding teams when required

Bengaluru, Karnataka, India

⋅ Responding to customer inquiries via email, or chat and providing technical assistance to resolve issues related to software problems.⋅ Analyzing and troubleshooting complex technical issues for software applications⋅ Collaborated with cross-functional teams to provide high-quality data labeling and annotation services for machine learning projects⋅ Communicated with project managers and stakeholders to ensure timely delivery of annotated data sets that meet project requirements and specifications.⋅ Conducted data analysis and quality control checks to identify and resolve annotation errors and inconsistencies⋅ Interacting with customers to gather feedback and identify areas for improvement in software applications.⋅ Escalating issues to senior management or development teams as required⋅ Ensuring timely and accurate communication with customers and internal teams⋅ Conducting regular maintenance checks and software updates⋅ Managing and tracking software issues and resolutions in a ticketing system

Bengaluru, Karnataka, India

Responding to customer inquiries via email, or chat and providing technical assistance to resolve issues related to software problems.⋅ Analyzing and troubleshooting complex technical issues for software applications⋅ Escalating issues to senior management or development teams as required⋅ Working with Fastag, GPS, Fuel, Tyre Loan, Truck insurance, Loads Operations.⋅ Ensuring timely and accurate communication with customers and internal teams⋅ Conducting regular maintenance checks and software updates⋅ Managing and tracking software issues and resolutions in a ticketing system

Kolkata, West Bengal, India