Anant Raj K. Email & Phone Number

Macquarie Park, New South Wales, Australia

•Ownership of ICT Procurement, Onboarding and Termination.•Ability to oversee ICT operations with many moving parts ensuring that people and parts are where they need to be when they should be.•On-site visits for repairs, routine servicing and installations of our machinery if required.•Maintaining the presentation of meeting rooms and IT stockpile.•Co-ordination of couriers, mail, and deliveries.•Application support by coordinating with key vendors and stakeholders.

Sydney, New South Wales, Australia

•Onboarding and off-boarding new starters using active directory. •End user password reset. •Incident management and request fulfilment for the client's end user devices. •Serve as the first point of contact for internal stakeholders experiencing technical issues. •Manage queues via service management tool. •Windows OS and Office 365 troubleshooting. •Collaborate with Tier 1 and 3 teams for comprehensive solutions. •Deliver high quality customer service and level 1 technical support over the phone.•Monitor telephone queues and answer calls within stated guidelines. •Provide resolution over the phone or email through investigation and diagnosis. •Overseeing and supervising the ICT Service Desk function and team members to ensure that incidents and service desk requests are accurately recorded, managed, prioritised, tracked, escalated, and resolved per Service Level Agreements. •Establishing a customer-centric service model with a focus on creating a positive customer experience and measuring and achieving consistent and ongoing customer satisfaction. •Customer query and issue handling. •Ensuring queries or issues are captured, confirmed, and triaged for further processing •Ad-hoc reporting and administration.

Frenchs Forest, New South Wales, Australia

• Providing L1 and L2 support for RSC, resolving technical issues and user queries.• Managing vendor tickets for hardware and software issues, ensuring efficient resolution.• Responding promptly to Help Desk tickets, working towards timely resolution.• Managing Mobile Device Management for device configuration and troubleshooting.• Conducting IT inventory auditing for asset tracking and policy compliance.• Providing remote access provisioning and support for RSC.• Ensuring up-to-date operating system patching for IT infrastructure security.• Maintaining and updating provisioning documentation for IT processes.• Assisting with general administrative tasks to support IT and business operations.

Sydney, New South Wales, Australia

• Within agreed service levels, providing prompt and appropriate resolution or escalation of user requests, or problems, to minimise adverse impact on business operations.• Providing user services that are strongly and clearly customer focused.• Participating in evaluating and testing equipment and software products and services.• Participating in the configuration, installation, and maintenance of the standard user equipment, office software and tools.• Creating and maintaining approved user access privileges in compliance with security standards.• Providing administrative support and services by communicating clearly and promptly withother staff on systems and service issues and with staff on issues affecting their IT problems, business operations and the IT support services.• Participating in preparing, reviewing, and maintaining current standards and guidelines for the use, operation and maintenance of the user standard equipment and promoting and demonstrating the efficient and correct use of the end user equipment and advising the Manager IT Services of all requests for equipment or business systems access that are non-standard.

Sydney, New South Wales, Australia

• Front-end customer service in the store.• Knowledge of POS systems and processing payments.• Product knowledge and recommendations to customers while working in the store.• Product merchandising, teamwork, time management, and training new store members.• Managing stock inventory, predicting product sales, and preparing online orders.

Sydney, New South Wales, Australia

• Front-end customer service in the store.• Knowledge of POS systems and processing payments.• Product knowledge and recommendations to customers while working in the store.• Product merchandising, teamwork, time management, and training new store members.• Managing stock inventory, predicting product sales, and preparing online orders.

Sydney, New South Wales, Australia

• Experienced in ServiceNOW, Jira, BMC Remedy ticketing systems.• Competent in PC / Laptop hardware, peripherals, and printer support. • Knowledge of SOE and group policies. • Trained to take instructions from various resolver groups on the phone and can fix issues remotely for the users. • Good Client management and communication skills.• Good knowledge and experience on Windows Desktops, MS Office tools installation & troubleshooting, and VPN software. • Skilled in ITIL concept & ticketing tool. • Proficient in performing Hardware and Software installation. • Vendor Coordination for hardware/spare replacement.• In-depth knowledge of Windows OS, macOS, and iOS.• Adept knowledge of Active Directory, Exchange, and SCCM.• Provided desktop support to The Walt Disney Company, NBN Co., Ferring Pharmaceuticals and OTIS Elevator Company.

Nepal

• Level 2 IT Support Officer.• Experienced in managing daily BAU and supporting a large number of clients.• Experienced in Win7/10, Outlook /O365, macOS, iOS, and remote access and resolving computer-related issues.• Experienced in supporting remotely via telephone, email, messaging application, and VPN.• Experienced in setting a network domain, and active directory. • Experienced in working in a fast-paced environment and have the feeling of giving back.• Have great customer support and communication skill required for the job.• Experienced in logging, resolving, and closing incident tickets and escalating the IT issues, and providing transfer to second-level help desk technician if required.

Kathmandu

Elite Networks is a tech management company with a focus on customer service to clients including commercial banks, hotel chains, and other medium enterprises. My duties included• Carrying out service and support-related activities in the workspace.• Provide timely and quality support to Elite’s clients.• Make regular contacts and resolve queries made by Elite’s client.• Maintain records in the database of customer service activities.

Master'S Degree, Information Technology

Bachelor'S Degree, Electronics And Communication Engineering