Ark Jan Dangla Email & Phone Number

Metro Manila, Philippines

Philippines

Philippines

• Conduct regular Safety Orientation for newly-hired employees as well as re-orientation of active personnel.• Ensures Compliance with Occupational Health and Safety Standard as prescribed by DOLE-BWC.• Conducts regular site inspections, audits and toolbox meetings to ensure Environment Health and Safety programs are followed.• Plans, organizes, and conducts monthly EHS Steering committee and coordination meetings.• Performs audits and monitors proper implementation of EHS Management System at work sites.• Plans, organizes, and conducts emergency preparedness & response plan.• Conducts accident, incident investigations and recommend corrective actions to prevent recurrence.• Executes Vendor Accreditation Program to determine Vendor compliance to the government and company standards and ensures programs are aligned with business partners.• Prepares EHS monthly reports of the project and provide EHS Manager & General Manager with the Project EHS Statistics.• Ensures policy and program is in accordance to DOLE requirements.• Budget planning on Operational and Capital expenses report for yearly expenditures of the department.• Assist in performing scheduled audits for ISO 9001-2015

National Capital Region, Philippines

• Conducts regular inspections of site to ensure compliance of all employees on site• Prepares and submits daily safety observation reports and checklists• Attends to and conducts toolbox talks• Monitors critical activities and ensures safe work among all concerned• Monitors and implement compliance to environmental requirements• Prepares HSE monthly reports of the project and provide HSE Area Heads with the Project HSE Statistics• Coordinates with Project Managers for concerns with regards to HSE compliance to regulatory and company regulations• Ensures project compliance to statutory requirements, HSE standards and procedures• Plans, organizes, and conducts monthly HSE committee and coordination meetings and walkthroughs• Prepares HSE monthly reports of the project and provide HSE Area Heads with the Project HSE Statistics• Conducts accident, incident investigations• Checks and monitors proper implementation of HSE Management System• Assists the Project Manager in the implementation of the HSE management system• Conducts regular Audit inspections of assigned project• Plans, organizes, and conducts emergency preparedness & response plan• Performs other task that may be assigned from time to time,• Conduct Work Environment Monitoring for select project sites.

National Capital Region, Philippines

• Designs, develops and conducts safety training programs• Coordinates and conducts work area assessment, surveys, and program evaluations to determine the presence of hazardous conditions• Designs safety program to reduce accidents & work-related injuries.• Conduct inspection in any area within the Company to ensure that Health and Safety rules are being observed.• Coordinates with different government agencies regarding Health and Safety• In-charge in monitoring of PPEs supplies• Conduct inspection in any area within the Company to ensure that Health and Safety rules are being followed• Conduct investigation in case of accident• Performs any other task may be assigned by immediate supervisor.

Baguio, Cordillera Administrative Region, Philippines

Mentoring and Coaching• Serve as mentors and coaches to the reps on the floor and act as first point of escalation for client- specific issues. Serve as back-up point of escalation when Subject Matter Experts are not available.• Maintain a high level of proficiency with regards to client’s services, policies, and site. Ensure timely, accurate and consistent delivery of updates to the eReps. Disseminate client-specific information. Provide clarifications and guidelines to enhance eRep’s understanding and competence relative to client-specific information and handling different customer transaction.Team Management• Supervise all agents within their team. • Monitor the agents’ performance on the floor.• Provide weekly specific performance feedback• Work with the agents to achieve development objectives and performance targets.• Conduct performance appraisals for team members.• Coordination with Operations Support.• Document and escalate real-time internal and external IT issues.• Document and escalate customer and client process issues.• Work with the QA Team Leader or QA Analyst to ensure effective implementation of the QA process. • Deliver timely feedback. Identify QA issues and work with Operations Manager or Director and • • Team Managers to develop action plan.• Coordinate with CST Training on training-related issues• Work with Workforce Management on concerns related to scheduling and attendance• Develop complete understanding of client’s business model, policies and procedures as they relate to PeopleSupport’s support of the client’s customers