Key Achievements:Led projects worth SAR 350M within 18 months, positioning Green Dimension as a top provider of innovative environmental solutions in Saudi Arabia.Increased company valuation to nearly SAR 300M in under two years.Secured key clients and technical partners to deliver complex environmental solutions for hard-to-treat waste, tackling critical environmental challenges.Successfully secured initial investment to launch Green Dimension, facilitating early growth and market penetration.Key Responsibilities:Manage day-to-day operations, ensuring seamless execution across all business functions including project delivery, client engagement, and operational efficiency.Oversee program management for large-scale environmental initiatives, from conception through execution, ensuring compliance and exceeding performance targets.Develop and maintain relationships with strategic clients, partners, and regulatory authorities, driving business growth and ensuring high standards of service delivery.Implement companywide operational strategies that optimize productivity, enhance technological innovation, and align with corporate growth objectives.Lead change management initiatives, both internally and for clients, ensuring the smooth implementation of new operational processes and technologies.

Key Accomplishments:Change Management from AMCO Saudi to Setting up the New Brand Cipher Solutions Business Operations, Technology & Products Divisions from the conceptual stage to being a growth driver.Developed key SAAS product vision and plan and established a hybrid model of Product development, Service Delivery, and operations that maximized and optimized the company revenue. Conceptualized and Set up Cipher Solutions as a brand known for delivering Quality Software SolutionsDeveloped key relationships with strategic customers and technology partners to cater to market requirementsKey Responsibilities:Act as a vital focal point for the company to support Internal Change management and lead Client digital Change management initiatives including chalking up customized implementation strategies as well as assessments of proposed changes to the customer's operational environments while meeting contractual, legal and profitability obligations.Ensure Client satisfaction and adherence to agreed objectives and service level agreementsOwn the customer experience from Pre sales to onboarding to ongoing supportCompanywide program management of Digital incubations and implementations.Keep abreast of the emerging trends in the global market and how they can be implemented in the local market

Key Accomplishments:Successfully championed and implemented Callem’s digital transformation with the development & management teamsContributed to revenue growth from SAR 980 Mill to a revenue of SAR 1.2 Bill in 14 months by expanding into new markets and introducing other digital initiatives with mobile operators in the MENA regionDeveloped in house a fully automated Self Service Telecom POS independently designing, prototyping,bench marking, conceptualizing, developing, testing and integrating with the telecom operators.Program ownership and support in development of 3 digital brand initiatives SuperOffice, SuperIT and SuperBox from conceptualization to implementationPromoted from Head of E-Commerce Operations to Director, Operations within 3 months of joining theorganizationKey Responsibilities:Directed overall Business operations for the company as a whole including Procurement, Logistics, Finance, IT, Sales Support, Customer Service as well as complete P&L Management for 4 brands.Company wide program management of Digital and technology based incubation and implementations such as Automated POS for Retail and other AI Initiatives related to Retail & Telecom.Support business development teams to effectively present Callem as a digital sales partner to regional telecom operators and backing them to close deals, applying for Tenders, bids and coordinating with legal teamsChampioning process improvement initiatives, system implementations, enhancements and developments as well as developing KPI’s for all the departments and ensuring compliance

Key Accomplishments:Transformed the Retail store branding and theme that led to an instant increase in footfall by 23% whichcorroborated to an overall increase in 10% salesManaged a high-profile World Cup 2010 product launch within 3 weeks of joining the organization that led to an increase of 220% MOM sales increase for the sales channels.Enhanced, Streamlined & Integrated multiple Retail sales & Provisioning systems leading to 76% reduction in transaction time, optimized stock replenishment and improved customer experience. This in turn led to elimination of shrinkage in cash collection operations saving the company 1.5 Mill over a period of 10 months.Steered & executed a Reconciliation project between Finance & Commercial divisions to reconcile receivables, leading to a recovery of SAR 30 Mill which were outstanding over 360 Days.Spearheaded formulation of Credit and Collection department for enterprise department leading to a 30% increase (YOY) in incoming regular cash flows.Program ownership of B2B CRM setup, owner for all CRM aspects from Sales support, operations and finance departments as well as leading the Data migration project transferring 1,200 B2B customers from 4 redundant systems in a live environmentSignificant & key contributions in development & integration of CRM, POS and ERP in the organization, which resulted in savings of SAR 2.8 Mill.Represented non sales departments in the Business Transformation committee which was responsible for the shift in focus from B2C to B2B consumersManaged the Social and Event Committee responsible for organizing in house motivational events for employees

Key Accomplishments:Managed the Annual Inventory count within 2 months of joining, enhancing and revamping the existingprocedures that lead to shrinkage reduction of 37% YOY from SAR 800K to SAR 500k, also reduced the time taken for the count and analysis by 40% by introducing automation and enhanced data entry and collation.Initiated and implemented system based ordering system through Navision, resulting in better stock availability as well as less manual efforts in forecasting and stock orderingKey Responsibilities:Ownership of stock ordering, inventory management and container scheduling with adherence to the policies & provided inputs for Sales forecasts according to set sales budgets and annual commercial calendarManaged budget cash flow requirements for the department and ensure conformanceReviewed & updated business procedures to enhance efficiency and prepared departmental operational manualsProvided inputs for forecasting sales & selling price for upcoming business year according to set sales budgets and annual commercial calendarSet up the annual training plan for the department and plan relevant training for other departments.Follow up on daily stock integrity routines to ensure cyclic inventory count is going according to plan; follow up on daily routines & tasks to ensure a smooth performance.Dynamically tune up the daily ordering and the container scheduling according to sales priorities and stock shortages created by unexpected sales.Report system parameter errors and follow up with IT department to ensure setting them right.Report deviations in received & unloaded volumes against the forecast and deviations in ordering budgets based on deviations of sales achievement against budget.Give input of the forecast ed sales in volume and in selling price for upcoming business year according to set sales budgets and annual commercial calendar.

Key Accomplishments:Successfully conceptualized and standardized the KIKA Customer Service Manual, setting a new benchmark for service excellence.Managed a team of up to 90 staff and 5 department managers, delivering outstanding operational results at KIKA Saudi.Promoted from Visual Merchandising Manager to Operations Manager within just one year of joining the organization.Spearheaded cost reduction efforts by establishing efficient and practical operational procedures, resulting in significant savings.Key Responsibilities:Led the day-to-day operations of 25,000 sqm of retail space, overseeing two warehouses, the customer service department, and the central cash office.Collaborated with store management to develop and implement store ambiance and presentation standards, ensuring effective resource planning for new initiatives, promotional activities, and special events.Supported process improvements, updated store standards and procedures, and managed operational costs by optimizing store processes.Resolved customer complaints with a focus on high satisfaction and retention, strengthening customer loyalty.Identified root causes of operational issues using data-driven insights and cross-functional collaboration to implement effective solutions.

Efficiently coordinate Merchandising side of all projects (New stores and Revamp stores) from conception through to timely completion / handover with the assistance of the team.Ensure that the visual appearance and atmosphere of the store is of the highest possible standard and take leadership in Crises management of store merchandising.Train, motivate and schedule staff and ensure that all staff and equipment adhere to high levels of Merchandising specifications, legal and health and safety Standards.Liaison with Project director to Identify opportunities to reduce costs through design changes, supplier contracts and tendering.

Placed in charge of Décor &Lighting and Showrooms Departments.Being Duty Manager when the Senior Management is unavailable and take leadership in problem solving of store and staff.Responsible for implementing Health and safety regulations and company policies with regards to staff and Store.Checking that the there is a minimum of Gaps to ensure maximum shelf availability of Stock. Especially on the Top 100 Selling lines.Ensure product displays and point of sale information is put out to maximize commercial exposure and sales.Recruit, Hire, Train, motivate and schedule staff.Ensure that staff maintains high levels of customer sales and service.

Develop and implement Operational Plan, to include monthly sales targets, marketing, promotions, staffing, keep track of P&L accounts, Staff Costs and Budgeting.Prepare annual budget; schedule expenditures as well as analyze variances & initiate corrective actionsInitiate changes to improve the business to ensure the store can compete effectively in the local market.Promote the store locally by liaising with local schools, newspapers and the community in general

Managed a team of 16 with 4 direct reports through effective performance management, ensuring targeted store sales, shrinkage and controlling payroll budget.Develop and implement Operational Plans, to include monthly sales targets, marketing, promotions, staffing, keep track of P&L accounts, Staff Costs and Budgeting.Responsible & accountable for complete shop floor operations and leadership in problem solving of store and staff.Responsible for implementing Health and safety regulations and company policies with regards to staff and Store.Recruit, Hire, Train, motivate and schedule staff. Ensure that staff maintains high levels of customer sales and service.Complete P& L accountability for the store