Arkishya M. Stephens Email & Phone Number

Atlanta, GA, US

Atlanta, GA

• Manage day-to-day operations, sales, and revenue of a 5000-square-foot foot co-working facility.
• Oversee operations for 15 additional co-work centers—30% of the Georgia market with more than 150k total square feet of usable space and 6000 virtual and private office customers.
• Increased revenue by 17% on average per center in 6 months, nearly 10% higher than the market.
• Recruit and hire employees; liaise with HR; study and comply with labor law and company policy.
• Mentoring and developing a team of 16 direct reports by providing feedback and corrective coaching while utilizing strong communication and interpersonal skills, improving operations (NPS scores, retention, and growth.
• Leverage data and insights to propose and track action plans to address and improve team member engagement, resulting in a 10% decreased attrition and 15% less turnover in one year.

Atlanta, Georgia, United States

• Managed day-to-day operations, emphasizing customer engagement, inventory management, and profitable growth.
• Led 20 direct reports; assessed performance and provided guidance and coaching.
• Interpreted critical data to assist department managers in making strategic decisions. Drove teams to increase departmental revenue by 15% on average and reduce shrinkage by 25% on average.
• Fostered a creative and supportive environment that empowered team members to provide superior customer service, resulting in the store earning the highest customer service ranking in the market for eight months.
• Recruited talent focused on diversity and inclusion while maintaining a retention average of 87%, 20% higher than the comparable market average.

Chicago, Illinois

• Public health program development and grants contributor for YMCA of the USA.
• Analyze and interpret complex data into easily digestible formats for consumers and donors.
• Audit materials created by local YMCAs to ensure brand compliance and message consistency.
• Performed complete lifecycle creative project management for Healthy Living marcom projects.
• Coordinated and managed cross-functional teams within Y-USA, external partners, and vendors to execute work plans, timelines, and budgets.
• Completion of more than 300 projects, including press releases, program guides, fact sheets, testimonials, annual reports, and marketing copy.

Greater Chicago Area

• Healthcare communications and marketing. Marketing strategy development, education, and training. Responsible for communicating managed care benefits.
• High earning, independent consultant; consistently surpassed sales goals by at least 35%.
• Team leader; trained new consultants in the field to ensure the accuracy of knowledge transfer and improve outcomes; evaluate performance; made recommendations for promotions and continued employment.
• Cultivated relationships with physicians and community partners resulting in 80% onsite marketing per month; 50% above average.

Greater Chicago Area

• Marketing communications consulting.
• Developed strategic branding guidelines to increase company awareness and drive product sales.
• Developed messaging strategy.
• Copywrite and design marketing collateral.

Greater Chicago Area

• Responsible for identifying low-income, at-risk, students and providing opportunities for their academic development, motivating them toward the successful completion of secondary education and postsecondary enrollment.
• Direct supervision of part-time employees and volunteers.

Greater Chicago Area

• Marketing communications project scheduling and monitoring.
• Delivered 98% oprojects within time, budget, and scope.
• Cross-functional team coordination and management.
• Project database development and maintenance.

Bachelor Of Business Administration (B.B.A.), Marketing / Business Management

Activities and Societies: Robert Morris College Eagle Scholar, study abroad participant and advisor, class-elected commencement speaker

Non-Degree, International/Global Studies

Study abroad submersion. A 6-week intensive study of global marketing and entrepreneurship.

Bachelor'S Degree