- Implementation of a customer ISO 27001 information security management system (ISMS)- Program manager supporting the IT transformation for the infrastructure, cyber-security, cloud services and telephony at a Luxembourg-based EU Commission financial agency.- Manages the customer relationship at the agency including oversight of project execution, presenting monthly program reviews to the steering committee and drafting and coordinating contractual documents. - Supports project managers including coaching and intervention in performance delivery issues, including directly managing problematic projects.

Program manager for the portfolio of security infrastructure programs supporting the expansion of the EU network.- Designed and prototyped a comprehensive, consolidated security metrics tool that enables oversight and measures the effectiveness of security operations and provides a mechanism for reporting strategic KPI performance to the EU leadership team. The tool is currently indevelopment to become the common, integrated tool globally within Amazon.- Developed a security self-assessment tool to assess site security compliance with security standards based on assessed site risk levels and facilitate continuous improvement.- Established a comprehensive communications and training program that encompasses security awareness, initial and recurring training for employees, the loss prevention team and security guards.- Coordinated TAPA (Transported Asset Protection Association) provided training for the EU loss protection team.- Co-developed requirements for inclusion of TAPA standards for 3PL and carrier contracts.-Conducted security audits at Amazon fulfilment centres and 3rd party logistics (3PL) sites.- Core team member that transitioned from a single world-wide security operations centre to a network of regional operations centres across the globe.- Defined facility technical and security requirements.- Co-developed standard operating procedures and processes for operations centre operators.- Defined staffing model for 24/7 operations.

Leadership of the Security and EHS organizations in the EMEA and Asia regions, responsible for organizational and process optimization for EASA Part 145 Safety, EHS, and security, and the development and implementation of enterprise risk and incident management systems at 25 sites in nine countries.

Established the functions of Security, IT Security, Environment, Health & Safety, Human Resources, Business Ethics and at this newly created European business unit. Responsible for developing strategy, annual goals, policies, and budgets for the Security and EHS Functions. Leadership of 39 matrix reports and one direct report in four countries.

Led the on-site Program Management Office for a $42 million international software development program. Responsible for the successful integration of software releases into a tactical digital (IP) network system, inter-operability with vehicle systems, and delivery of user training. 7 expatriate and local national direct reports, and indirect management of 50+ US-based staff responsible for software development, testing, and integration.

Managed a NATO program supporting Partnership for Peace (PfP), which delivered a satellite-based broadband communications infrastructure to over 20 eastern European and former Russian republics (CIS) providing access to NATO collaboration programs. Leadership of expatriate staff at the main site in Belgium and local national staffs in 28 countries. Responsible for the operations, logistics, budget, and program reviews.- Maintained over 95% availability rate for the satellite network- Provided support for multi-national exercises at remote operating sites- Maintained customer support relationships with host nation ministerial representatives and Non-Government Agencies (NGOs) to ensure delivery of value-added services.

Swisscom and QSC Benelux: Developed and refined operational procedures for ordering and provisioning the nation-wide rollout of broadband servicesVerizon: Leadership of the mid-Atlantic region customer support center providing 24x7 Tier II/III DSL technical support. Reduced average time to closure by over 50%.

- Established processes to link US defense strategies, priorities, and budgets to proposed Advanced Concept Technology Demonstration (ACTD) programs for the EMEA region. - Managed the program office responsible for the oversight of multiple advanced technology development projects.

Operations Officer