Energetic, dependable, and self-motivated professional with over 15 years work experience in the social services and financial/health insurance industries, including rapport building to establish and maintain client relationships, critical thinking, and team building. Work experience and educational background involve utilization of skills in verbal and written communications, field underwriting, community outreach, advocacy, project planning, research, conflict resolution, needs assessment, follow-up, and documentation. Knowledgeable in medical claims processing, medical terminology, ICD-9 coding, and federal and state health care laws and regulations. Successful completion in human resources courses. Currently licensed in Life, Health, Medicare, and LTC in the states of: NC, SC, TN, AL, GA, MD, FL, VA, KY, OH, and various other states.