Arlee Wilson Email & Phone Number

Auckland, New Zealand

My personal and professional goals are well aligned with Auckland Zoo's mission, allowing me to strive in this current position. My goal is to create a safe space for welcoming everyone in our communities to Auckland Zoo.In this role - I support the Visitor Experience and Engagement Duty Operations Managers with day-to-daymanagement of the Visitor Services team eg. scheduling breaks, assigning staff to complete tasks, assisting the team to complete day-to-day tasks.- Assistant in on-boarding and training for new starts. e.g. creating training rosters, interviewing and reference checks. - Create and write procedures, protocols and staff guides for the Visitor Experience and Engagement team to follow to provide exceptional customer service. - Customer engagement eg. welcoming and farewelling visitors, selling tickets & annual pass memberships, solving & processing customer complaints and feedback.- Working with the wider Visitor Experience and Engagment Team to create a Covid-19 plan for reopening the zoo in appropriate levels.- Involved in team development and up-skilling e.g personal progression plans, core competencies.- Further discussion with audience development, diversity and accessibility at Auckland Zoo.

- Customer engagement e.g welcoming visitors, sellingtickets & memberships. - Assisting and writing procedures & protocols eg. new-startsinduction manual, group bookings procedures.- Experience with Salesforce programme for Auckland Zoo memberships. - Working with Duty Operations the Managers to help with day-to-daymanagement of the Visitor Operations team eg. rosteringbreaks, assigning staff to complete tasks.- Assisting in on-boarding and training of new-starts.- Early discussions regarding improving diversity andaccessibility at the Zoo.

Auckland, New Zealand

Hired to work in the Buglab exhibition held at Auckland Zoo from 2017-2018. Further responsibilities:- Working in Auckland Zoo gift store eg. pricing items, product knowledge, restock & stock take, cash handling. - Selling tickets, and Annual passes. - Experience with POS & Advanced retail, Salesforce, Microsoft word, and Back office.

Parakai

I started working at Superb Herb right after I graduated Kaipara college.I worked here as a full-time employee.My responsibilities were: - Propagation of crops, crop rotation and organisation. - Packing and boxing plants for sales. - Working with heavy machinery. - Heavy lifting. * Received a National Certificate in Horticulture ( Introductory Level 2)