Arleese Owens, Cpc, A-Csm, Csm, Sp Email & Phone Number

Serving in customer-facing as well as leadership roles for the past 13+ years has afforded me excellent interpersonal skills to include communication, relationship-building, and time management. This set of skills allow me to drive various organizational goals as I establish a strong rapport with internal and external customers, bringing improved efficiency, revenues, and satisfaction levels.Additionally, with pieces of training as well as experiences in Scrum, project management, and customer experience, I am able to innovate new processes and workflows that help reduce manual work, raise efficiency levels, and improve customer engagement processes. By leveraging these knowledge, skills, and abilities, I have brought continuous improvements to companies, leading them to their continued success.Highlights of my qualifications include: Customer Service - I bring adeptness in providing quality customer service to consumers, excellent relationship building which helps improve customer retention as well as satisfaction levels.Project Management - I am proficient in handling and leading the meetings for multiple, concurrent projects, including Agile development ceremonies.Regulations Compliance - I am capable of checking whether operations remain compliant with company policies and procedures as well as established regulations.If you are in need of a professional with such qualifications, we should connect! You can reach me via mzleeseo@gmail.com or you can leave me a message here.

Listed skills include Microsoft Excel, Customer Service, Credit, Microsoft Word, and 4 others.

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  Montgomery College

  Social Sciences, Business Administration, & Health