Arlene Becker Email and Phone Number

▪ Selected to serve as lead for major system redesign initiative. Focused on procurement system. Consulted on recommended procurement system structure and design. Conducted testing as well creating job aids and associated training needed. ▪ Administered Oracle procurement system. Held key responsibilities via providing new user training; processed Oracle tickets assigned by ServiceNow; answered Procurement Mailbox inquiries; entered direct POs and Change Orders as required. Responsible for providing reporting to upper management/department managers.▪ Led annual 1099 process; served as Taxport system administrator. Met stringent deadlines as lead project manager. Collecting Excel files from all BUs; uploaded to Taxport; QA’d format; resolved IRS rejects; reviewed totals/print file. Facilitated corrections, provided reporting and support to stakeholders.▪ Additional systems/processes managed: Contracts management/responsible for entering contracts into SharePoint repository by specific criteria. Collaborated vendor risk assessment activities. Classified new third party vendors for entry into procurement system. Assisted with miscellaneous billings.▪ Managed Travel & Expense system. Set up new users; provided training. Maintained system expense types, accounting codes, etc. Processed CONCUR tickets assigned by ServiceNow. Updated users; answered mailbox. Provided reporting to upper management/department managers▪ Provided travel management services: Assisted travelers with accidents/insurance; entered POs; travel services provider company liaison.▪ Served as Wells Fargo Commercial Electronic Office (Pcard system) administrator. Set up new users; provided training. Maintained expense types/accounting codes. Monitored monthly reconciliation; sent late/suspend notices. Provided spend and audit reports to stakeholders.▪ Received accolades from colleagues for internal customer support. Consistently in top three recipients on a quarterly basis.

Contracted to support major transition of multi-stream program after ING legal entities purchased by Lightyear Capital for new company, Cetera Financial Group. Supported head of strategic integration on all transition activities. Tracked issue risks and actions at program level. Coordinated meetings/agenda. Assisted with manual entry of 250 open purchase requisitions.▪ Efficiently maintained vendor contracts database. Entered contracts into Access database repository as well as assisted with pursuit of new agreements, assignments of agreements, and consent for use from existing ING vendors. Contacted over 150 vendors to update billing system.▪ Recognized for rapidly mastering new procurement system; hired permanently. Consistently drove completion of tasks/activities on time and within deadline. Collaborated with staff to ensure 250 POs from prior procurement system entered.▪ Successfully served as SharePoint administrator for Separation Program site and Project Management site. Created site content; maintained user access; de-branded PMO templates; created new templates; migrated documentation.

IT PROJECT COORDINATOR, 11/2005 – 3/2009Promoted to coordinate multiple major IT projects in support of project managers. Tracked budgets, project expenditures, and project plans. Maintained resource plan vs. actual. Coordinated software licensing process as well as server initiatives. ▪ Successfully coordinated multi-stream project centered on data integration, data warehousing, and data transfer. Supported 4 project managers; created overall project visibility. Served as SharePoint site administrator. Created document libraries, workspaces, blogs, and other site content; controlled user access for 100+ users. Utilized Lotus Notes repository for compliance documents.▪ Coordinated software licensing for Tech Engineering team. Processed non-enterprise software requests; managed annual true-up and renewal of licenses; negotiated vendor discounts; maintained database; scheduled reviews.▪ Served as IT and Technology Operations (I&O) liaison. Held weekly meetings to determine IT requirements.▪ Performed Windows server access clean-up for SAS70 applications. Received/analyzed reports; tracked requests.▪ Created/maintained project communication plan for analysis of potential use of emerging technologies.▪ Saved time and money via identifying/reporting project inefficiencies. Mitigated risk via tracking tasks/timelines.