Arlene Cintron Email & Phone Number

Greater Cleveland

Amherst, Ohio

Manage an array of HR support to domestic inquiries from employees/managers and Latin America which includes: leave of absence, coordination of state benefit and short-term disability, employee relations, workers’compensation, benefits, onboarding and job requisition requests. Provide Talent Acquisition support to Latin America which includes candidate.

Cleveland, Ohio

Assist the CEO in the delivery of Human Resources programs and services, benefit administration, HR policies, procedures and programs. Managing the ADP Workforce HRIS system, employee relations, recruitment and retention. Maintain relationships with vendors and negotiate contracts. Oversee workers compensation and unemployment processes and procedures..

Bedford Heights, OH

Implement HR processes and procedures for FMLA, Recruiting, Employee Relations and Performance Reviews. Manage Open Enrollment, Benefit elections and eligibility. Assist in HRIS system selection and implementation of Paycor. Responsible for ordering office supplies and warehouse equipment as necessary. Assist managers and employees with employee relation.

Independence, Ohio

Implement and oversee the daily technical and functional operations of SilkRoad Onboarding, modify and create new task as needed; oversee ADP HRIS System; collaborated with IT in the implementation of an integration between ADP and Onboarding; manage and maintain Leave of Absence program, maintain Workers’ Comp for Ohio and other states; assist managers.

Support HR Consultants in multiple locations to ensure procedures were align with HR Operations; maintain consistency in HR processes for successful audit delivery; Manage and maintain HRWeb performance review system; develop ad hoc reports for all levels of Management; generate month end report for Finance and HR Business Partners; process employee status.

Recruit to support Graduate Studies staff at Case Western Reserve University with PeopleSoft Student Information System; manage interface between CollegeNet and PeopleSoft and create Ad Hoc report. Key Results: -Assisted with the interface between CollegeNet and PS to improved process -Developed documentation of system functionalities to assist staff with.

Lorain, OH

Support HR staff with PeopleSoft HRIS system, analyze system requirements for testing strategy and implementation; investigate and resolve system processes, develop system training; administer employee health benefits and open enrollment; provide Ad Hoc reports for HR and Executive staff; interpret HR policy and union contracts. Key Results: -Improved.

Independence, OH

Provide 1st level phone and email support to client end user community. Applications include SAP, PeopleSoft, T&E, and Supplyweb applications. Key Results: -Managed client monthly service level agreement reports to keep clients informed -Updated Helpdesk manual with the most current technical issues and resolution

Provide 1st level PeopleSoft application and technical support to end user community within all State Agencies. Investigate application functional issues with HR, Payroll, and Time & Labor and provided resolution. Perform manual testing scripts of PS functionalities for system upgrade; assist and guide analysts on reported HR functional issues; track.

Promote to a broad range of HR functions, including recruiting external candidates and assisting Recruiters in job fairs; manage the internal transfer process, assisted Affirmative Action Manager in reporting, exit interviews and recruiting minority candidates, and maintain social worker headcount report. Key Results:-Trained staff in Microsoft programs.

Masters, Management And Human Resources

B.A, Business Administration And Computer Science