Arlene Cintron Email & Phone Number

Greater Cleveland

Amherst, Ohio

Manage an array of HR support to domestic inquiries from employees/managers and Latin America which includes: leave of absence, coordination of state benefit and short-term disability, employee relations, workers’compensation, benefits, onboarding and job requisition requests. Provide Talent Acquisition support to Latin America which includes candidate pre-screening, job requisition requests, collaborate with local recruiting agency, process all hires, promotions and transfers. Manage the… Show more Manage an array of HR support to domestic inquiries from employees/managers and Latin America which includes: leave of absence, coordination of state benefit and short-term disability, employee relations, workers’compensation, benefits, onboarding and job requisition requests. Provide Talent Acquisition support to Latin America which includes candidate pre-screening, job requisition requests, collaborate with local recruiting agency, process all hires, promotions and transfers. Manage the completion of new hire I9s with I9 Coordinators. Research and resolve customer inquiries related to Workday, Kronos and Company policy and procedures.Key Results: - Continues improvement of leave of absence process specific to State benefit eligibility and coordination of benefits- Successful implementation of Latin America HR processes- Assist HR Services team with Workday and HR policy questions to resolve customer inquiries Show less

Cleveland, Ohio

Assist the CEO in the delivery of Human Resources programs and services, benefit administration, HR policies, procedures and programs. Managing the ADP Workforce HRIS system, employee relations, recruitment and retention. Maintain relationships with vendors and negotiate contracts. Oversee workers compensation and unemployment processes and procedures. Ensure compliance with law regulations and certification standards to assist with audits. Manage daily HR functions, conduct new hire… Show more Assist the CEO in the delivery of Human Resources programs and services, benefit administration, HR policies, procedures and programs. Managing the ADP Workforce HRIS system, employee relations, recruitment and retention. Maintain relationships with vendors and negotiate contracts. Oversee workers compensation and unemployment processes and procedures. Ensure compliance with law regulations and certification standards to assist with audits. Manage daily HR functions, conduct new hire orientation and exit surveys.Key Results: -Utilized the ADP Workforce System to streamline manual processes- Developed relationship with vendors - Minimized cost without compromising vendor services -Improved onboarding process to fill positions promptly Show less

Bedford Heights, Oh

Implement HR processes and procedures for FMLA, Recruiting, Employee Relations and Performance Reviews. Manage Open Enrollment, Benefit elections and eligibility. Assist in HRIS system selection and implementation of Paycor. Responsible for ordering office supplies and warehouse equipment as necessary. Assist managers and employees with employee relation concerns.Key Results: -Organize the attendance tracking system-Educate managers on the disciplinary action… Show more Implement HR processes and procedures for FMLA, Recruiting, Employee Relations and Performance Reviews. Manage Open Enrollment, Benefit elections and eligibility. Assist in HRIS system selection and implementation of Paycor. Responsible for ordering office supplies and warehouse equipment as necessary. Assist managers and employees with employee relation concerns.Key Results: -Organize the attendance tracking system-Educate managers on the disciplinary action process-Successfully audited personnel files for compliance purposes-Update existing system with general HR information -Establish relationship with company vendors Show less

Independence, Ohio

Implement and oversee the daily technical and functional operations of SilkRoad Onboarding, modify and create new task as needed; oversee ADP HRIS System; collaborated with IT in the implementation of an integration between ADP and Onboarding; manage and maintain Leave of Absence program, maintain Workers’ Comp for Ohio and other states; assist managers completing Unemployment claims & participate in hearings; monitor performance and managing relationship with vendors and team members;… Show more Implement and oversee the daily technical and functional operations of SilkRoad Onboarding, modify and create new task as needed; oversee ADP HRIS System; collaborated with IT in the implementation of an integration between ADP and Onboarding; manage and maintain Leave of Absence program, maintain Workers’ Comp for Ohio and other states; assist managers completing Unemployment claims & participate in hearings; monitor performance and managing relationship with vendors and team members; provide monthly reports for Senior Management including headcount, term and new hires; coordinate with recruiting with Onboarding of new hires; assist managers and new hires with Onboarding questions and system log in.Key Results: -Successfully assisted in the implementation of SilkRoad Onboarding system -Implemented doctor and off-boarding events in SilkRoad Onboarding system-Maintained and improved relationships with vendor and team members -Maintained company intranet website with HR information -Supported practice managers with Onboarding, LOA, Workers’ Comp and Unemployment claims -Supported an employee population of 2000+ Show less

Support HR Consultants in multiple locations to ensure procedures were align with HR Operations; maintain consistency in HR processes for successful audit delivery; Manage and maintain HRWeb performance review system; develop ad hoc reports for all levels of Management; generate month end report for Finance and HR Business Partners; process employee status changes such as terminations, transfers, salary adjustments, and bonuses; assist with onboarding and coordinating orientation… Show more Support HR Consultants in multiple locations to ensure procedures were align with HR Operations; maintain consistency in HR processes for successful audit delivery; Manage and maintain HRWeb performance review system; develop ad hoc reports for all levels of Management; generate month end report for Finance and HR Business Partners; process employee status changes such as terminations, transfers, salary adjustments, and bonuses; assist with onboarding and coordinating orientation. Key Results: -Maintained consistency in HR processes for multiple locations -Developed working relationships with all levels of Management -Co-designed operational functions to streamline and merge process -Maintained proper processes and documentation which led to successful audit completion -Supported an employee population of 6000+ Show less

Recruit to support Graduate Studies staff at Case Western Reserve University with PeopleSoft Student Information System; manage interface between CollegeNet and PeopleSoft and create Ad Hoc report. Key Results: -Assisted with the interface between CollegeNet and PS to improved process -Developed documentation of system functionalities to assist staff with new applications

Lorain, Oh

Support HR staff with PeopleSoft HRIS system, analyze system requirements for testing strategy and implementation; investigate and resolve system processes, develop system training; administer employee health benefits and open enrollment; provide Ad Hoc reports for HR and Executive staff; interpret HR policy and union contracts. Key Results: -Improved department effectiveness by streamlining and automating HR operations -Co-implemented PeopleSoft Recruitment module for an… Show more Support HR staff with PeopleSoft HRIS system, analyze system requirements for testing strategy and implementation; investigate and resolve system processes, develop system training; administer employee health benefits and open enrollment; provide Ad Hoc reports for HR and Executive staff; interpret HR policy and union contracts. Key Results: -Improved department effectiveness by streamlining and automating HR operations -Co-implemented PeopleSoft Recruitment module for an efficient applicant tracking system -Designed functional test scripts for PS module-Developed functional job aids to assist HR staff with system operations -Assisted the Recruitment Manager in screening and reviewing potential candidates as a result of limited staff -Successfully resolved employee medical claim problems with provider which improved employee satisfaction-Effectively led benefit informational meetings at site locations Show less

Independence, Oh

Provide 1st level phone and email support to client end user community. Applications include SAP, PeopleSoft, T&E, and Supplyweb applications. Key Results: -Managed client monthly service level agreement reports to keep clients informed -Updated Helpdesk manual with the most current technical issues and resolution

Provide 1st level PeopleSoft application and technical support to end user community within all State Agencies. Investigate application functional issues with HR, Payroll, and Time & Labor and provided resolution. Perform manual testing scripts of PS functionalities for system upgrade; assist and guide analysts on reported HR functional issues; track incoming end user calls to determine trends Key Results: -Successful resolution of 90% of ticketed problems -Reviewed helpdesk… Show more Provide 1st level PeopleSoft application and technical support to end user community within all State Agencies. Investigate application functional issues with HR, Payroll, and Time & Labor and provided resolution. Perform manual testing scripts of PS functionalities for system upgrade; assist and guide analysts on reported HR functional issues; track incoming end user calls to determine trends Key Results: -Successful resolution of 90% of ticketed problems -Reviewed helpdesk open cases for proper escalation and resolution -Assisted with PeopleSoft upgrade -Successfully tested and documented application problems to improve end user services Show less

Promote to a broad range of HR functions, including recruiting external candidates and assisting Recruiters in job fairs; manage the internal transfer process, assisted Affirmative Action Manager in reporting, exit interviews and recruiting minority candidates, and maintain social worker headcount report. Key Results:-Trained staff in Microsoft programs for consistent efficiency -Co-developed an Applicant Tracking System for the HR Department to track qualified candidates… Show more Promote to a broad range of HR functions, including recruiting external candidates and assisting Recruiters in job fairs; manage the internal transfer process, assisted Affirmative Action Manager in reporting, exit interviews and recruiting minority candidates, and maintain social worker headcount report. Key Results:-Trained staff in Microsoft programs for consistent efficiency -Co-developed an Applicant Tracking System for the HR Department to track qualified candidates -Streamlined processes to improve productivity-Supervised interns Show less

Masters, Management And Human Resources

B.A, Business Administration And Computer Science