Arlene D'Angelo Email & Phone Number

Cedar Grove, Nj, Us

Nutley, New Jersey, United States

I take pride in driving growth and fostering connections within the Nutley community. I oversee operations across two member centers, focusing on empowering employees through development and performance management. I lead business development efforts by building partnerships with local businesses and non-profits, tailoring solutions that meet their unique needs. Whether presenting the benefits of credit union membership to prospective clients or collaborating with our marketing team to craft targeted campaigns, I am dedicated to delivering value. Partnering with our executive management team, I develop customized offers that align with the goals of companies and their employees, ensuring we remain a trusted financial partner in the community.A few key achievements in this tenure include:• Onboarded new select employer group with 170 employees, growing memberships and credit union's presence.• Secured 30 new memberships by building strong relationships with CFO and HR of consumer product testing.• Achieved milestone as first employee in Proponent's history to onboard new company, enhancing loan prospects.• Revived partnership with Phoenix Center, presenting to 200 employees and securing 15 new memberships and products.• Strengthened ties with director of local school by understanding needs and aiding initiatives via sponsorships and grants.• Facilitated distribution of $50K in grant funds from Federal Home Lending Bank of New York.• Collaborated with executive management group to allocate grant funds, aligning resources with business development goals.• Advocated for inclusion of Nutley schools in grant distribution plan, influencing fund allocations and educational programs.• Fostered strong connections by collaborating with organizations, such as The Nutley Rotary, Nutley Chamber of Commerce, Nutley Family Service Bureau, VFW, and the Township of Nutley.

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.Work closely with two District Managers overseeing 18 branches. Focus is on inspection, testing of operational, regulatory risk management controls, fraud and loss prevention within the Retail Banking Branch system.Analyzes various reporting's to identify trends to create awareness and education with branch employees in addition to District Manager partner.Work closely with partners in other lines of business to enhance procedures.Partners with RSSC’s in various projects to improve overall performance in the Atlantic region through Leadership Forum.Partners with RSSC’s in various projects to improve overall performance in Northeast region.Participated in Branch Visit Review Team forum to provide feedback on taxonomy, technical and application enhancements for easier usage for Regional Services.

Union City, New Jersey, United States

Collaborated with regional services partners in improving operational processes and risk mitigation conducting branch visits, completing Operational Integrity Review (OIR), observed role modeling of Regional Services partner coaching team members, and providing feedback.Mentored with Regional Services Manager for insight activities and strategies for future growth and development.Provided weekly updates on district conference calls around operations, compliance, and risk processes.Executed on strategic business activities through consistent managing and partnering of customer interactions, business development and cultivating, fostering and managing various lines of business and partner relationship to drive business performance and operational compliance and efficiency.7+ years of Risk Management responsibilities that are inclusive of Branch Control Review activities, daily weekly and monthly tasks, inspection, and preparedness and oversight to ensure the branch is compliant at all times. In addition, work closely with the RSC and District Manager as the market champion / proponent for all things BCR for the district to coach, education and role model for peers and service managers and team members that include presenting information data and analysis in manager meetings. Executed 7 + years of personal activities as Branch Manager such as branch operations oversight, data analysis, trend analysis, increase operational efficiency, closely manage fraud and loss prevention, recruiting, hiring, and training and the individual growth and development of new and existing team members to achieve exemplary customer experience levels and continually increased team member engagement scores.Spearheaded operations, service, and sales of 10 to 12 staff at Wells Fargo Bank to ensure client satisfaction by providing financial products and services based on customer needs and suitability.

Union City, New Jersey, United States

Worked collaboratively with Branch Manager on the overall operating efficiency of the branch.Coached, mentored, and developed staff on a variety of levels that include referral skill building, risk mitigation, operational soundness, loss prevention and the ability to handle difficult and complex customer service situations.Collaborated with Market Support Consultant and Store Accounting Support (SAS) to continually drive risk mitigation, compliance, operating efficiency, loss prevention and customer experience improvement.Successfully kept my team prepared for Store Operating Control Reviews at all times and maintain high proficiency in the results of the reviews. Provided guidance, direction, coaching and support for all BSA and anti-money laundering policies and procedures within the branch.Obtained the top branch in OTC (Over The Counter) losses and cash differences per transaction acknowledgment in the 3rd quarter of 2012.Achieved Coaching Excellence 3rd quarter in 2013.

Successfully delivered high levels of customer experience while boosting team engagement scores through execution of comprehensive recruitment, hiring, training, and development initiatives.