Arlene May Lacaba Email and Phone Number

Preparing and distributing document packets for meetings (board packets)Providing Support to the Senior Management Team as well as other office staffElectronic Delivery – data entry, on occasion help with reminder campaignsData entry into Vantaca and Rental TrackingEFTs (separating, naming, uploading PDF documents) Vendor Invoices Campaign - Log companies/address of invoices mailed to CIMS office, reach out via mail/email to ask that they submit by email.Checked for errors or duplicate entriesReported errors to managementKept record of data entry and database informationAddress general inquiries and coordinate transactions via phone and email

Listen to customers’ questions and concerns and provide answers or responsesProvide information about products and servicesReview customer accounts and make changes, if necessaryHandle returns or complaintsRecord details of customer contacts and actions takenRefer customers to supervisors or more experienced employees

Customer service representative/Technical support representative/subject matter expert

answer customers’ questions concerning a company’s products/services, policies, and procedures. In addition, they resolve issues, respond to complaints, and proactively provide information about a company’s offerings.