Arlene Moore Email and Phone Number

• Created user stories and features in Azure DevOps for successful product delivery• Defined and prioritized backlog and worked with development to groom user stories• Determined release goals for the team and prioritized the features based on business needs and value• Worked with different teams to gather requirements for reports/dashboards/cubes created in PowerBi• Partnered with stakeholders and users to conduct user acceptance testing• Removed and eliminated roadblocks so team can focus on achieving goals• Facilitated and scheduled all team events such as standups, sprint planning, sprint demos and retrospectives

• Created, developed and executed test scripts for Functional, Regression and/or Smoke Testing• Managed UAT- tracked issues in JIRA, worked users to explain functionality and worked with developers to solve issues found during UAT• Created stories for developers and QA team of issues found during testing• Trained users on new functionality • Work with analyst to create Gap analyst between legacy system and new system

• Developed clinical and non-clinical SQL reports for analytical reporting in SQL server• Developed Customized Crystal Reports for Inpatient, Willow, Ambulatory reporting• Monitored reporting queue and distributed work to team• Responsible for responding to change requests and incidents for the reporting team• Responsible for full cycle management of Business Objects/Clarity Reports: Gathering requirements, analysis, build, testing and implementation of all delivered reports• Worked with different groups in the organization to collaborate on cross functional reports• Developed reporting workbench reports and modified Report Workbench Templates • Educated Customers on how to use and run Clarity reports as well as how to set up reports in Reporting Workbench• Responded to any Ad Hoc data needs for end users • Mentored junior report writers on reporting tasks and work related issues• Analyzed data based upon key performance indicators which include: Quality metrics, Score Cards

• Identified tasks, resource requirements and timeframes for rollout of new version for Intergy product• Served as point of contact for project communications and escalation of project issues• Tracked and monitored issues throughout pilot to ensure a timely resolution and product quality using SharePoint• Prepared issue report and status updates to Management team• Conducted weekly project team meetings to facilitate cross-department coordination• Traveled on site to facilitate upgrades with clients during the beta phase• Worked with clients to document enhancement requests for future versions• Managed, planned and organized UAT sessions with Business Teams• Triaged and tracked issues/defects/bugs found business users during UAT• Interviewed business users to gather requirements and analyze the feasibility of their needs.

• Responsible for producing, validating and distributing weekly, monthly and quarterly reports to executive management, development teams and sales organization• Analyzed, developed, tested and documented ad-hoc reports for management using Brio Query and SQL• Provided strong customer service investigation and resolved questions regarding any reports produced• Ensured that client account data was updated, reconciled and available for clients on a timely basis• Reconciled client data accounts and transactions• Interacted with operational representatives, experts and technology analyst to gain understanding of their needs.• Responsible for identifying and resolving customer data issues in a timely manner• Responsible for requirements gathering and analysis for immediate and future needs of reporting• Created, Modified and Scheduled Reports to run in Brio Portal

• Tested Learning Solutions to ensure that new features and existing functionality followed functional design specifications• Set up testing environments on different platforms; Worked on Oracle, Sybase, MSSQL, and Informix platforms• Automated test cases using Rational Robot• Modified and debugged existing manual test plans to work with current releases of the software• Automated manual test scripts for three different modules – Enrollment Services, Student Financials and Financial Aid• Worked with developers to troubleshoot bugs and reported defects in system, integration and regression testing phases• Developed manual test plans for different modules

• Responsible for establishing and maintaining collaborative relationships with internal management/customers to understand specific business goals and objectives• Developed and maintained data model for the data warehouse• Assisted in preparing documentation for data warehouse• Worked with customer service management to obtain requirement agreement on key business information requirements• Served as a business information liaison between customer service management and information management• Worked with Oracle database, SQL and Brio Query• Responsible for facilitating responses to requests for information (including ad hoc requests) on user or system utilization