Work with our external and internal customers to test compliance application solutions for new and existing customers. Utilize specific product knowledge, requirements interpretation, and functional and analytical testing skills. Play a very important role in ensuring the quality and excellence of our products in this highly-collaborative environment with other Testers, Developers and Business Analysts. Work with external and/or internal customers on testing of completed projects against specification prior to project being delivered to clientTroubleshoot client problems with delivered custom applicationsComplete User Acceptance Testing activities to ensure high-quality software deliverablesCreate tests at various levels, including unit, functional and integrationPerform manual testing of Product functionality against Test Cases to ensure the highest level of Quality is deliveredDevelop Test Cases, perform test execution and provide results analysisNegotiate priorities across project stakeholdersWork with external and/or internal customers to review, analyze, and evaluate custom business requirementsElicit existing business processes and identify solutions that are efficient and provide customer valueDefine software customization requirements to meet the needs of our clientsImplement change-control and escalate major scope changes to team members and clients as warrantedPerform Cross Browser Testing to validate functionality across Supported BrowsersTroubleshoot and work with team members to find and fix software defects identifiedCommunicate with the Business Analyst in creating acceptance tests as part of the requirements

Possess a strong understanding of UltiPro, concentrating in the benefits area (Open Enrollment, Deduction configuration etc).Actively support process and technology initiatives that will improve the operational performance of the team while delighting customers. Write and run SQL scripts to support the ACA Services Team responsibilities. Assist with Org Readiness and Release testing. Support the effort to simplify our customers work lives in this time of unfamiliar compliance regulations and reporting requirements.

Provides world class expertise to our customers supporting our UltiPro product. You play a key role in supporting our comprehensive Ultipro solutions, providing in-depth analysis and timely resolutions/workarounds for client-escalated issues in areas such as: Payroll, HR, Benefits, Compliance and Imports/Exports.Provide outstanding quality support to internal and external customers with a high degree of satisfaction and technical expertise, with thorough and timely response.Liaison between Named Service Representatives, Development, and Third Party partners working to facilitate, isolate, qualify, resolve or provide solutions for problems reported by customers. Acquire, maintain, and expand knowledge of relevant product offerings, scope documents, and current department policies and procedures in order to provide accurate solutions to internal support specialistsMakes recommendations for improving procedures.

Ensure daily workload and commitments have been completed timely and accurately within established requirementsProvide outstanding quality customer support with a high degree of customer satisfaction, technical expertise, thorough and timely response to customersPerform excellent analysis, problem determination and troubleshooting skills with the ability to know when to escalateCall ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates Enter and maintain customer call problem/description detail integrity in call tracking systemConsistently model the highest levels of support orientation and professionalismAcquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery Follow-up with customers on all open tickets to ensure customer satisfactionParticipate in support rotation to provide emergency after hours customer support Adhere to Support Center Practices (SCP) guidelines