Arlene Torres Email and Phone Number

Responsible for creating rewarding and unique customer service for our customers and team members.Led the sales and customer service team to deliver a best–in–class client experience. Providing exceptional servicethrough one positive interaction at a time.Managed multiple store locations and ensured all sales, production, customer service, and quality goals were met orexceeded.Recruit, train, and coach a successful sales team to achieve the region’s sales and service goals.Regularly meet with team members to discuss day-to-day operations, upcoming events, promotions, and trainingopportunities.Handle employee relations issues and concerns with urgency and care in partnership with HRBPs.Ensure safe working conditions for employees in partnership with retail security.

Set and meet regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Establish sales objectives by creating a sales plan and quota for 14 locations in support of national objectives. Maintain and expand customer base by counseling Sales Manager team; building and maintaining rapport with key customers; identifying new customer opportunities. Recommend service programs by researching market trends and identifying new revenue stream opportunities; surveying consumer needs and requests; tracking competitors. Direct lease-to-own businesses located within partnering organizations throughout Northern Illinois and Eastern Iowa by managing goals, objectives, mission, and profitability. Implement change management plans to increase employee and client engagement, retention and satisfaction. Manage and professionally develop 14 direct reports and 56 indirect reports.

Oversaw all aspects of this boutique clothing store. This included, but was not limited to, purchasing, accounting, human resources, marketing, and daily operations.

Maintained and managed an operationally sound office. Hired, recruited, and trained associates on the production line. Responsible for addressing any accounts payables and receivables concerns. Worked with many different clients to gain their business and expand our company.