Arlene Willems Email & Phone Number

Poway, California, United States

• Provide comprehensive technical support and maintenance to onsite/remote end-users, resolving hardware, software and network issues in a timely fashion.• Install new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.• Manage user accounts and permissions in Active Directory.• Assist in monitoring and maintaining network infrastructure, including switches, routers, and access… Show more • Provide comprehensive technical support and maintenance to onsite/remote end-users, resolving hardware, software and network issues in a timely fashion.• Install new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware.• Manage user accounts and permissions in Active Directory.• Assist in monitoring and maintaining network infrastructure, including switches, routers, and access points.• Offer comprehensive and detailed documentation of IT processes and procedures to better facilitate understanding and usage within the organization.• Lead the implementation of MDM for all mobile devices. • Basic knowledge on DNS and DHCP servers and setting up VPNs. Show less

St. Louis Park, Mn

• Led technical system enhancements, including the configuration of routers and switches; oversaw improvements to internet services, network equipment, and network-attached storage. • Oversaw administration and updates to STP, Dynamic Routing Protocols (EIGRP, OSPF, BGP), HSRP (Hot Standby Router Protocol), NAT (Network Address Translation), and ACL. • Supported IT security, conducted an analysis to identify opportunities to optimize operations, developed comprehensive solutions to… Show more • Led technical system enhancements, including the configuration of routers and switches; oversaw improvements to internet services, network equipment, and network-attached storage. • Oversaw administration and updates to STP, Dynamic Routing Protocols (EIGRP, OSPF, BGP), HSRP (Hot Standby Router Protocol), NAT (Network Address Translation), and ACL. • Supported IT security, conducted an analysis to identify opportunities to optimize operations, developed comprehensive solutions to incorporate state-of-the-art security ideologies and tools, including Firewalls, Network Discovery tools, and Infoblox. Show less

Morgan Hill, Ca

• Provide immediate IT-related assistance to the company’s customers in a Service Desk setting; conducts troubleshooting measures.• Guide customers through the processes of installation, maintenance, and upgrades.• Help Senior Technician to monitor, diagnose, and repair all PC/Mac, hardware and software issues.• Prepare and issue trouble tickets; assure customers of timely resolution of technical issues.• Attend to and work to resolve tech-related concerns through the use of… Show more • Provide immediate IT-related assistance to the company’s customers in a Service Desk setting; conducts troubleshooting measures.• Guide customers through the processes of installation, maintenance, and upgrades.• Help Senior Technician to monitor, diagnose, and repair all PC/Mac, hardware and software issues.• Prepare and issue trouble tickets; assure customers of timely resolution of technical issues.• Attend to and work to resolve tech-related concerns through the use of remote-control tools such as ConnectWise Automate and PC Matic.• Communicate effectively and collaborate with the company’s sales teams; shared workload, took inbound calls, and performed other appropriate support tasks. Show less

Morgan Hill, Ca 95037

● Developed and implemented office and administrative procedures to provide effective and efficient flow of operation including: Time card system, Phone system, HR file records, Client documentation and Financial system.● Created training videos, presentations, and flyers using Adobe Premiere, MS PowerPoint, and Adobe Photoshop.● Provided orientation and training to 50+ employees annually.● Provided guidance to psychotherapists in resolving insurance problems.● Supported… Show more ● Developed and implemented office and administrative procedures to provide effective and efficient flow of operation including: Time card system, Phone system, HR file records, Client documentation and Financial system.● Created training videos, presentations, and flyers using Adobe Premiere, MS PowerPoint, and Adobe Photoshop.● Provided orientation and training to 50+ employees annually.● Provided guidance to psychotherapists in resolving insurance problems.● Supported psychotherapists in keeping compliant client documentation using Office Ally.● Managed the payroll generated in FileMaker Pro and in ADP Payroll System.● Oversaw the billing and receivable operations. Show less

Morgan Hill, Ca

● Provided support in troubleshooting LAN, installation/configuration of hardware and software, and maintenance of the server.● Setup, configured and maintained company’s VOIP phone system.● Provided assistance to employees with computer problems—internet connection, remote printing, etc.● Managed accurate information on the company’s web site.

Associate Of Arts - Aa, Business Administration And Management, General

Will continue education this Fall 2020

Associate Of Science - As, Industrial Technology In Networking